Support Board
Date/Time: Sun, 22 Dec 2024 11:59:45 +0000
Connected to IB, downloaded historical data, but no real time data
View Count: 916
| [2015-04-20 18:33:00] |
| User681739 - Posts: 3 |
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It was working when I last used SC 3 weeks ago. Today, it just made connection to IB, downloaded historical BUT not receiving any real time data. I have updated SC to the latest version TWS version is 949.3c Mar 11, 2015 Date Time Of Last Edit: 2015-04-20 18:36:54
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 SC log.png / V - Attached On 2015-04-20 18:29:29 UTC - Size: 80.4 KB - 307 views |
| [2015-04-20 18:57:24] |
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Refer to help topic 3.4 here: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 If you need more help we need to see the Message Log. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-20 19:32:11] |
| User681739 - Posts: 3 |
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See attached message log.
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 sclog.txt - Attached On 2015-04-20 19:31:28 UTC - Size: 11 KB - 581 views |
| [2015-04-20 20:49:34] |
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Contact Interactive Brokers and make sure your account is subscribed to the exchange for SPY. Here is the relevant documentation: https://www.sierrachart.com/index.php?page=doc/IB.php#MarketDataNotSubscribed This is the relevant error message from the log: HD Request # 5 | Message from IB: Requested market data is not subscribed.. IB Error Code: 354. Request ID: 3. | 2015-04-20 15:28:19 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-20 21:02:27
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| [2015-04-27 19:59:14] |
| User681739 - Posts: 3 |
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I am having problem with MSFT not receiving any live data. It downloaded historical data fine. I have other stocks and they receive this data just fine. I also see the message "Stock Unknown" when I disconnected and reconnected the data. Log attached. |
| sclog.txt - Attached On 2015-04-27 19:57:45 UTC - Size: 53.65 KB - 366 views |
| [2015-04-27 23:00:33] |
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For Microsoft you you need to use "Stocks With Specified Exchange and Primary Exchange Format" which is documented here: http://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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