Support Board
Date/Time: Sun, 22 Dec 2024 08:26:39 +0000
SC v1247 crash
View Count: 915
| [2015-04-19 21:17:34] |
| crazybears - Posts: 314 |
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Hi 1 time i add a custom study all works fine 2 time i add a custom study SC freeze . tried to delete all dll of custom studies , problem still persist. |
| [2015-04-19 21:31:56] |
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Is this one of your own custom studies? and specifically what did you do when you say this: tried to delete all dll of custom studies
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-19 21:39:44] |
| crazybears - Posts: 314 |
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no , all custom studies i downloaded from SC forum and BMT forum. i thought one of them could have inside some parts of code not compatible with new SC. i deleted all dll of this studies. remain only custom studies provided by SC |
| [2015-04-19 23:12:27] |
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Not really sure what the problem is because we cannot duplicate it, but we are releasing a new revision of the latest prerelease and we have rebuilt the User Contributed Studies DLL file.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-20 05:21:03] |
| crazybears - Posts: 314 |
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Thanks for the quickly respond Sadly issues is still present , clearly it is a windows or graphics card problem. the first time i click window of custom study is correctly displayed but 2 time app hang. I'm going to reinstall card driver and update windows. Can be .net framework issues ? Thanks |
| [2015-04-20 05:38:50] |
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This is not due to a window or graphics card problem. It is due to a faulty DLL file. No need to reinstall anything. Go to the Sierra Chart Data Files Folder for the instance of Sierra Chart you are having a problem with and move out all of the DLL files in that folder into a backup folder other than UserContributedStudies.dll Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-26 14:38:20] |
| User24791 - Posts: 47 |
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I am also having exact same issue...I just created a new support message on this subject...Very annoying problem...
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