Support Board
Date/Time: Sun, 22 Dec 2024 07:11:20 +0000
New Sierra chart installation, copying all files and chartbooks over, opening the chartbooks cau
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| [2015-04-19 14:20:05] |
| User34124 - Posts: 279 |
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All the correct files as stated in the help file were moved over to the root folder and root/data folder The crash occurs when loading any chartbook which was copied over to the data folder. Here it is: Problem signature: Problem Event Name: APPCRASH Application Name: SierraChart.exe Application Version: 700.0.0.0 Application Timestamp: 55089aa7 Fault Module Name: StackHash_d81b Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea91c Exception Code: c0000374 Exception Offset: 000c3873 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: d81b Additional Information 2: d81b9291687ff8ec2eb187b30ccaf130 Additional Information 3: 92bb Additional Information 4: 92bbbceb57efd95398ddda3c1524b4f5 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt |
| [2015-04-19 18:15:08] |
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This is unusual and we are not sure why this is happening. Possibly there is some corruption of the Chartbook. If you are using any custom studies refer to help topic 17: Http://www.sierrachart.com/index.php?page=doc/helpdetails17.html Otherwise, create a new Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-19 20:52:00] |
| User34124 - Posts: 279 |
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Nah no custom studies.. Quite hard in constructing a new chartbook with 200 new charts, what's your error reporting for if you can't debug your own software? If I copy the whole c:\Sierrachart folder over (1.2gb compressed), would that presumably be ok under normal circumstances? I've seen you mention it as portable Date Time Of Last Edit: 2015-04-19 21:30:38
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