Support Board
Date/Time: Mon, 30 Dec 2024 17:41:10 +0000
EUREX Data Suspended, SC Server does not work
View Count: 1048
| [2015-04-09 07:17:07] |
| User51760 - Posts: 108 |
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Hi Support Team, after Eurex suspended some Eurex instruments at around 7:00 a.m and started to send data at around 8:50 a.m. (SO: NO SC DATAFEED PROBLEM here) the SC servers seem to have difficulties connecting. Also after File > Disconnect and File > Connect To Data Feed. Just as an information some lines from the Message Log, I am located in Europe, Germany. Maybe this helps to track the authorization error... Thanks, Chris SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-04-09 08:59:58 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.xxx.xxx | 2015-04-09 08:59:58 Socket (48) | Connected. | 2015-04-09 08:59:58 SC Exchange Data | Connected to server. | 2015-04-09 08:59:58 SC Exchange Data | Sending logon request message. | 2015-04-09 08:59:58 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-04-09 08:59:58 SC Exchange Data | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-04-09 08:59:58 SC Exchange Data | Logon error from server : Not authorized. | 2015-04-09 08:59:58 Socket (48) | Shutdown and closed. | 2015-04-09 08:59:58 SC Exchange Data | Disconnected from the server. | 2015-04-09 08:59:58 SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-04-09 08:59:58 Using username 0 | 2015-04-09 09:00:00 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-04-09 09:00:00 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.xxx.xxx| 2015-04-09 09:00:00 Socket (49) | Connected. | 2015-04-09 09:00:00 SC Exchange Data | Connected to server. | 2015-04-09 09:00:00 SC Exchange Data | Sending logon request message. | 2015-04-09 09:00:00 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-04-09 09:00:20 SC Exchange Data | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-04-09 09:00:20 SC Exchange Data | Logon error from server : Not authorized. | 2015-04-09 09:00:20 Socket (49) | Shutdown and closed. | 2015-04-09 09:00:20 SC Exchange Data | Disconnected from the server. | 2015-04-09 09:00:20 SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-04-09 09:00:20 Using username 0 | 2015-04-09 09:00:22 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-04-09 09:00:22 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.xxx.xxx | 2015-04-09 09:00:22 Socket (50) | Connected. | 2015-04-09 09:00:22 SC Exchange Data | Connected to server. | 2015-04-09 09:00:22 SC Exchange Data | Sending logon request message. | 2015-04-09 09:00:22 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-04-09 09:00:26 SC Exchange Data | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-04-09 09:00:26 SC Exchange Data | Logon error from server : Not authorized. | 2015-04-09 09:00:26 Socket (50) | Shutdown and closed. | 2015-04-09 09:00:26 SC Exchange Data | Disconnected from the server. | 2015-04-09 09:00:26 SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-04-09 09:00:26 Date Time Of Last Edit: 2015-04-09 07:19:40
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| [2015-04-09 07:22:28] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-09 07:27:00] |
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Try connecting again with File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-09 07:59:07] |
| User51760 - Posts: 108 |
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Hi Support Team, just as a feedback: server scdf2.sierracharts.com seems to work properly, I am receiving data and charts look correct in all timeframes. Respective Message: HD Request # 7 | Using server: scdf2.sierracharts.com port 10149 | 2015-04-09 09:46:43 Concerning the EUREX instrument suspension here is the link to EUREX System website: http://www.eurexchange.com/exchange-en/trading/production-newsboard Thank you for your fast response, Best, Chris |
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