Support Board
Date/Time: Sat, 21 Dec 2024 18:34:23 +0000
Aditional features and data
View Count: 915
| [2015-04-01 07:28:00] |
| User786736 - Posts: 16 |
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I paid for data on 1/4/15 1:30 am Australia time for the current month and I have been disabled for data today, Looks like I've been charged for last month even though I paid after midnight in order to avoid that. I am very unhappy and I expect you to correct this issue ASAP. I can not trade today and that is very annoying......
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| [2015-04-01 07:58:04] |
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We see this problem. This will need to be sorted out in the morning US time. The problem is you activated the Sierra Chart Exchange data feed and the EUREX exchange during US Chicago time at the end of March. In regards to the exchange, there should have been a notice, that you would be charged the exchange fee until the end of March and then again in April. We will verify that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-01 08:00:05] |
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For an immediate resolution to the problem you need to add sufficient credit to your Sierra Chart account and reactivate the Sierra Chart Exchange Data Feed and the EUREX Exchange on your account. And in the morning, we will credit back the EUREX exchange fee for March. Hopefully that will not be a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-01 08:40:50] |
| User786736 - Posts: 16 |
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Thanks, I made shure that I pay on 1/April Australia time...
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| [2015-04-01 09:04:50] |
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OK we will find out exactly what happened in the morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-02 00:39:36] |
| User786736 - Posts: 16 |
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I am still not credited????
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| [2015-04-02 02:10:08] |
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We are issuing the credit now for the EUREX exchange. And we will credit the data feed for March. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-02 03:02:19
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