Support Board
Date/Time: Sat, 21 Dec 2024 18:38:22 +0000
Missing data in delta and number bars
View Count: 950
| [2015-03-16 17:14:31] |
| User0123 - Posts: 36 |
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I tried opening a support ticket but received no response after several hours. I am not including my screenshot here for confidentiality reasons. In recent days I have suffered missing data in my charts. This happens after I put my computer to sleep and then restart, or when I first log in to SC. I have tried several times to refresh the missing data by right clicking and choosing "delete and download data", but when I do it populates the prior missing data fields only to create a new data gap, effectively deleting the most recent 10 minutes of data. Please help me resolve this issue, as I need complete bid / ask price and volume data to do my job. Thank you |
| [2015-03-16 19:59:45] |
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The only way to solve this problem is to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-16 20:14:28] |
| User0123 - Posts: 36 |
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Thank you. Apparently my auto-renewals had been turned off but everything appears to be back up now.
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| [2015-03-16 21:02:12] |
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OK good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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