Support Board
Date/Time: Sun, 22 Dec 2024 16:49:32 +0000
Open position is not shown in chart (trader)
View Count: 1506
| [2015-01-25 23:23:57] |
| User77270 - Posts: 23 |
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Dear SC team, I don't get any information about open trades from IB any more. I can trade trough SC as usual and send orders through the chart, but as soon as the order gets filled and the position is open, I cannot see that position in my charts any more. Attached chart traded window says "flat" and doesn't give me any profit/loss info, flatten doesn't work... it's like I don't have any opend position, although I just opend that position from the chart a few seconds ago. This affects just CFDs. What can I do? Thanks Date Time Of Last Edit: 2015-01-25 23:28:40
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| [2015-01-25 23:32:15] |
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What is the symbol of the chart set to? Do you see the Trade Position Quantity in Trade >> Trade Orders and Positions >> Positions tab. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-25 23:59:01] |
| User77270 - Posts: 23 |
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Thanks for the quick reply. Yes, I see the position in the "trade orders and positions" window, just like normal. I've been eperimenting with all kind of chart symbols. Now I use ABCO-CFD-SMART (in the "symbol" field). I did try using ABCO in the "symbol" field and one of the following in the "trade and current quote field": ABCO-CFD-SMART-USD-BAAVG ABCO-CFD-SMART-USD ABCO-CFD-SMART ABCO-CFD None of those combinations gave me the open position. I only have this problem with CFD, stocks work as normal. I believe that I only have this problem since the last update - I know everything used to work fine some weeks ago, but I cannot tell if it stopped working before the update or after it. Could that problem be due to the new SC version? |
| [2015-01-26 02:23:47] |
| User77270 - Posts: 23 |
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And I have one more problem: If I set ABCO for symbol and ABCO-CFD-SMART for curent trade and quote symbol, it works fine for intraday charts (H1, M10, M5,...). But when I change to Daily Timeframe, the "current trade and quote symbol" is deleted. When I change back to intraday timeframe (H1) it stays deletet and only the "ABCO" in the symbol field remains. That means that I'd now trade the stock and not the CFD anymore. How can I prevent the "current quote and trade" fiel from being deleted? |
| [2015-01-26 02:24:59] |
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What is the Symbol that you see for the Trade Position on the Trade >> Trade Orders and Positions >> Positions tab? It should show as [symbol]-CFD Read the information here to make sure you are not using the Order Fill Calculated Position: https://www.sierrachart.com/index.php?page=doc/doc_TradeStatusWindows.html#IncorrectlyReportedTradePosition Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-26 02:27:17] |
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In response to post #4: Set the chart to this symbol: ABCO-CFD-SMART-USD And do not use the Trade and Current Quote Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-26 02:28:13
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| [2015-01-26 16:29:55] |
| User77270 - Posts: 23 |
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What is the Symbol that you see for the Trade Position on the Trade >> Trade Orders and Positions >> Positions tab?
It is ABCON-CFD- ; for all CFD Positions there is an "N" added at the end of the stock symbol, eg ABCON-CFD-, ACTN-CFD- ,... In response to post #4:
Set the chart to this symbol: ABCO-CFD-SMART-USD Works, thanks, but I still get no open position info. Thanks |
| [2015-01-26 17:12:30] |
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So now the problem has been identified: It is ABCON-CFD- ; for all CFD Positions there is an "N" added at the end of the stock symbol, eg ABCON-CFD-, ACTN-CFD- ,.. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-26 17:13:00
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| [2015-01-26 17:39:19] |
| User77270 - Posts: 23 |
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This doesn't work either, "symbol unknown". I'll contact IB for this. Anyway thanks for your help!
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| [2015-01-30 11:25:08] |
| User83831 - Posts: 2 |
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I'm having this same problem with IB. Other platforms report the same position correctly but Sierra shows it only for a second after the order is filled and then it disappears. My other copy of Sierra running with OEC broker is working fine. |
| [2015-01-30 17:35:45] |
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Are you referring to a position or working order? If it is in regards to an order, refer to the section here: http://www.sierrachart.com/index.php?page=doc/IB.php#OrdersDisappear The problem is not with Sierra Chart. It is with IB but we need more information about precisely what the problem is in order to explain what the issue is or give you some help with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-30 18:14:06] |
| User77270 - Posts: 23 |
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Are you referring to a position or working order?
The position, most likely. I believe he encounters the same problem as I do, because his descriptions resembles 100% of what's happending to me. I'm having this same problem with IB. Other platforms report the same position correctly but Sierra shows it only for a second after the order is filled and then it disappears
By the way, I contacted IB API team already, but didn't get a response. |
| [2015-01-30 18:31:18] |
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In your case, the symbol Interactive Brokers is sending back for the Position does not match the symbol of the corresponding order.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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