Support Board
Date/Time: Sun, 22 Dec 2024 20:19:21 +0000
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| [2015-01-15 19:29:28] |
| User28682 - Posts: 233 |
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I sent a copy of the log, as I keep getting an eror message stating I am not connected to TD Ameritrade, even though I am. Thanks Tom |
| [2015-01-15 19:33:58] |
| User13642 - Posts: 21 |
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I am having same problem -Mike Software version: 1220 | 2015-01-15 19:32:06 Uses New Spreadsheets | 2015-01-15 19:32:06 Usage end date: 2015-04-04 | 2015-01-15 19:32:06 Enabled for: Advanced Features. | 2015-01-15 19:32:06 Enabled for: Advanced Features 2. | 2015-01-15 19:32:06 Enabled for: Sierra Chart Historical Data Service. | 2015-01-15 19:32:06 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-01-15 19:32:06 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-01-15 19:32:06 Received 1 data feed usernames. | 2015-01-15 19:32:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-15 19:32:06 Active service: TD Ameritrade | 2015-01-15 19:32:06 Time Zone: +00:00:00 (UTC+00) | 2015-01-15 19:32:06 2015-01-15 14:32:06 Local computer clock time | 2015-01-15 19:32:06 2015-01-15 19:32:06 GMT time | 2015-01-15 19:32:06 2015-01-15 19:32:06 Time zone adjusted time | 2015-01-15 19:32:06 Time difference to server time: 8 seconds. | 2015-01-15 19:32:06 Program path: C:\SierraChart\ | 2015-01-15 19:32:06 Data Files path: C:\SierraChart\Data\ | 2015-01-15 19:32:06 OS Version Number: 6.1 | 2015-01-15 19:32:06 Locale Information: C | 2015-01-15 19:32:06 Checking for new symbol settings for tda | 2015-01-15 19:32:06 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-01-15 19:32:06 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-01-15 19:32:06 Symbol settings are up-to-date for tda | 2015-01-15 19:32:06 TD Ameritrade | Connecting. | 2015-01-15 19:32:11 TD Ameritrade | Logging in. (Step 1 of 3) | 2015-01-15 19:32:11 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-01-15 19:32:11 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-01-15 19:32:11 Mapping /QMG5 to QMG5. Service code: nymex | 2015-01-15 19:32:36 Intraday data recording state for symbol /QMG5 is set to download pending. | 2015-01-15 19:32:36 HD Request # 2 | Downloading Intraday chart data for /QMG5 to the file [QMG5.scid. Service: nymex | 2015-01-15 19:32:36 HD Request # 2 | Download start Date-Time: 2015-01-15 19:24:34.0 | 2015-01-15 19:32:36 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2015-01-15 19:32:36 Mapping /ESH5 to ESH5. Service code: cme | 2015-01-15 19:32:36 Intraday data recording state for symbol /ESH5 is set to download pending. | 2015-01-15 19:32:36 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-01-15 19:32:36 Socket (2) | Connected. | 2015-01-15 19:32:36 HD Request # 2 | Sending historical data logon request message. | 2015-01-15 19:32:36 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-01-15 19:24:34. Record interval: 0. Symbol: QMG5 | 2015-01-15 19:32:36 HD Request # 2 | Decompressing data. | 2015-01-15 19:32:36 HD Request # 2 | Historical data for /QMG5 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-01-15 19:32:36 Socket (2) | Shutdown and closed. | 2015-01-15 19:32:36 The network socket for historical data has been closed. | 2015-01-15 19:32:36 HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /QMG5 | 2015-01-15 19:32:36 HD Request # 2 | Intraday download COMPLETE for /QMG5. Completion time: 0s. Unique request ID: 1 | 2015-01-15 19:32:36 Removed historical data download ID 1 | 2015-01-15 19:32:36 HD Request # 3 | Downloading Intraday chart data for /ESH5 to the file [ESH5.scid. Service: cme | 2015-01-15 19:32:36 HD Request # 3 | Download start Date-Time: 2015-01-15 19:24:35.0 | 2015-01-15 19:32:36 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2015-01-15 19:32:36 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-01-15 19:32:36 Socket (3) | Connected. | 2015-01-15 19:32:36 HD Request # 3 | Sending historical data logon request message. | 2015-01-15 19:32:36 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-01-15 19:24:35. Record interval: 0. Symbol: ESH5 | 2015-01-15 19:32:36 HD Request # 3 | Decompressing data. | 2015-01-15 19:32:36 Socket (3) | Shutdown and closed. | 2015-01-15 19:32:36 HD Request # 3 | Historical data for /ESH5 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-01-15 19:32:36 The network socket for historical data has been closed. | 2015-01-15 19:32:36 HD Request # 3 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESH5 | 2015-01-15 19:32:36 HD Request # 3 | Intraday download COMPLETE for /ESH5. Completion time: 0s. Unique request ID: 2 | 2015-01-15 19:32:36 Removed historical data download ID 2 | 2015-01-15 19:32:36 HTTP request #1 returned the following error: Windows error code 12002: The operation timed out | 2015-01-15 19:32:40 TD Ameritrade | Error while attempting to login. | 2015-01-15 19:32:40 * TD Ameritrade | Login failed. | 2015-01-15 19:32:40 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-15 19:32:40 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-15 19:32:40 Disconnected from TD Ameritrade. | 2015-01-15 19:32:40 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-15 19:32:40 TD Ameritrade | Connecting. | 2015-01-15 19:32:45 TD Ameritrade | Logging in. (Step 1 of 3) | 2015-01-15 19:32:45 HTTP request #2 returned the following error: Windows error code 12002: The operation timed out | 2015-01-15 19:33:16 TD Ameritrade | Error while attempting to login. | 2015-01-15 19:33:16 * TD Ameritrade | Login failed. | 2015-01-15 19:33:16 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-15 19:33:16 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-15 19:33:16 Disconnected from TD Ameritrade. | 2015-01-15 19:33:16 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-15 19:33:16 |
| [2015-01-15 19:45:58] |
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Yes, we see the same problem: HTTP request #1 returned the following error: Windows error code 12002: The operation timed out | 2015-01-15 19:44:08
TD Ameritrade | Error while attempting to login. | 2015-01-15 19:44:08 * TD Ameritrade | Login failed. | 2015-01-15 19:44:08 * The TD Ameritrade server is down at this time. This is the address Sierra Chart is connecting to: https://apis.tdameritrade.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-15 19:47:12
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