Support Board
Date/Time: Mon, 23 Dec 2024 01:46:58 +0000
Data Problem
View Count: 2909
| [2015-01-02 15:07:37] |
| 3152sier - Posts: 50 |
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hello support i am connected to the ib platform. but i am not receiving new data from ib; therefore no new bars are forming for today's trading. can you please help. thanks |
| [2015-01-02 15:22:43] |
| 3152sier - Posts: 50 |
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i think there is some problem with the ib workstation under account tab i clicked "market data subscription manager" and got this message "subscription manager is not reachable" then under the account tab i clicked "account management home" and got the message " a network change has been detected" |
| [2015-01-02 15:34:05] |
| 3152sier - Posts: 50 |
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restarted computer and sc a few times and its working fine now; receiving new bars. thanks you can close this request.
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| [2015-01-02 15:54:05] |
| User49582 - Posts: 9 |
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recurring problem: downloaded some data and saw live bars forming for a few minutes and now not forming bars.
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| [2015-01-02 15:58:05] |
| User49582 - Posts: 9 |
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Software version: 1213 | 2015-01-02 10:53:50 Uses Old Spreadsheets | 2015-01-02 10:53:50 Usage end date: 2015-01-21 | 2015-01-02 10:53:50 Enabled for: Advanced Features. | 2015-01-02 10:53:50 Enabled for: Sierra Chart Historical Data Service. | 2015-01-02 10:53:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-02 10:53:50 Active service: Interactive Brokers | 2015-01-02 10:53:50 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-01-02 10:53:50 2015-01-02 10:53:50 Local computer clock time | 2015-01-02 10:53:50 2015-01-02 15:53:50 GMT time | 2015-01-02 10:53:50 2015-01-02 10:53:50 Time zone adjusted time | 2015-01-02 10:53:50 Time difference to server time: 42 seconds. | 2015-01-02 10:53:50 WARNING: Your computer's clock is off by 42 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2015-01-02 10:53:50 Program path: C:\SierraChart\ | 2015-01-02 10:53:50 Data Files path: C:\SierraChart\Data\ | 2015-01-02 10:53:50 OS Version Number: 6.1 | 2015-01-02 10:53:50 Locale Information: C | 2015-01-02 10:53:50 HD Request # 37 | Downloading Intraday chart data for CELG to the file CELG.scid. Service: ib | 2015-01-02 10:54:23 HD Request # 37 | Download start Date-Time: 2015-01-02 10:39:51.0 | 2015-01-02 10:54:23 HD Request # 37 | Requesting a total of 0 days and 5672 seconds. | 2015-01-02 10:54:23 HD Request # 37 | IB Backfill - Seconds requested: 5672. Seconds Remaining: 0. | 2015-01-02 10:54:23 HD Request # 37 | Requesting 5672 Seconds of data at 30 secs with ending Date-Time at 2015-01-02 12:04:23 for CELG | 2015-01-02 10:54:23 HD Request # 37 | Message from IB: Historical Market Data Service error message:No market data permissions for ISLAND STK. IB Error Code: 162. Request ID: 36. | 2015-01-02 10:54:23 HD Request # 37 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CELG | 2015-01-02 10:54:24 HD Request # 37 | Intraday download COMPLETE for CELG. Completion time: 0s. Unique request ID: 38 | 2015-01-02 10:54:24 Removed historical data download ID 38 | 2015-01-02 10:54:24 Real-time Intraday chart data file updates started for CELG | 2015-01-02 10:54:24 Date Time Of Last Edit: 2015-01-02 18:29:09
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| [2015-01-02 16:12:32] |
| User49582 - Posts: 9 |
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upon restarting sc i notice i am receiving historical data from ib but no live data is coming in
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| [2015-01-02 17:06:04] |
| User49582 - Posts: 9 |
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had to subscribe to market data from ib. this thread is resolved now, thanks |
| [2015-01-02 18:26:55] |
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In response to post 1, 2 and 3, we cannot provide support for you unless you are logged into this Support Board with your paid Sierra Chart account. To do that select Help >> Support Board on the menu in Sierra Chart. In response to posts 4 to 7, you are posting in someone else's thread and this confuses things. Please do not do that. Also, the problem is with the market data subscription from IB: HD Request # 36 | Message from IB: Historical Market Data Service error message:No market data permissions for ISLAND STK. IB Error Code: 162. Request ID: 35. | 2015-01-02 10:54:22
Please always check with Interactive Brokers first on something like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-02 18:29:35
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