Support Board
Date/Time: Fri, 22 Nov 2024 14:16:05 +0000
MYTRACK error
View Count: 1831
| [2013-05-21 13:43:13] |
| TastyRisk - Posts: 119 |
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Using 977 regular version. Just signed up with the Mytrack service, silver & SC support with various exchanges... It worked fine last night for intraday backfill but now it seems to be problematic and cannot maintain a connection. CTS on another instance is working just fine. snippet of problem in log: HD Request # 12934 - Receiving Intraday data for BAC starting at 2013-05-21 09:20:00 | 2013-05-21 14:32:41
HD Request # 12934 - Received 116 records of data and 0 records written for day 0 | 2013-05-21 14:32:41 HD Request # 12934 - Received 116 records from 2013-05-21 09:20:00 to 2013-05-21 14:32:00 (5.2 hours) and wrote 0 records for BAC | 2013-05-21 14:32:41 HD Request # 12934 - Intraday download COMPLETE for BAC | 2013-05-21 14:32:41 Real-time intraday chart data file updates started for BAC | 2013-05-21 14:32:41 HD Request # 12935 - Downloading Intraday chart data for CAT to the file CAT.scid. Service: mt | 2013-05-21 14:32:41 HD Request # 12935 - Starting date and time: 2013-05-21 14:32:30 | 2013-05-21 14:32:41 HD Request # 12935 - Requesting Intraday day 0 for CAT | 2013-05-21 14:32:41 HD Request # 12935 - Receiving Intraday data for CAT starting at 2013-05-21 12:41:00 | 2013-05-21 14:32:41 HD Request # 12935 - Received 10 records of data and 0 records written for day 0 | 2013-05-21 14:32:41 HD Request # 12935 - Received 10 records from 2013-05-21 12:41:00 to 2013-05-21 14:32:00 (111.0 minutes) and wrote 0 records for CAT | 2013-05-21 14:32:41 HD Request # 12935 - Intraday download COMPLETE for CAT | 2013-05-21 14:32:41 Real-time intraday chart data file updates started for CAT | 2013-05-21 14:32:41 HD Request # 12936 - Downloading Intraday chart data for CSCO to the file CSCO.scid. Service: mt | 2013-05-21 14:32:41 HD Request # 12936 - Starting date and time: 2013-05-21 14:32:31 | 2013-05-21 14:32:41 HD Request # 12936 - Requesting Intraday day 0 for CSCO | 2013-05-21 14:32:41 Faulty message in data feed. Message length: 2, message code: 0. | 2013-05-21 14:32:41 Connection to the service has been lost or not completed. | 2013-05-21 14:32:41 Faulty message in data feed. Message length: 2, message code: 8. | 2013-05-21 14:32:41 Faulty message in data feed. Message length: 2, message code: 8201. | 2013-05-21 14:32:41 HD Request # 12936 - Download canceled. | 2013-05-21 14:32:41 HD Request # 12936 - Received 0 records and wrote 0 records for CSCO | 2013-05-21 14:32:41 HD Request # 12936 - Intraday download COMPLETE for CSCO | 2013-05-21 14:32:41 Disconnected from MyTrack. | 2013-05-21 14:32:41 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-21 14:32:41 Connecting to data feed server host.trackdata.com port 9983... | 2013-05-21 14:32:46 The network socket is connected. | 2013-05-21 14:32:46 Waiting for acceptance... | 2013-05-21 14:32:46 Connected to data feed server 26-1 | 2013-05-21 14:32:46 Data plan #1 | 2013-05-21 14:32:46 **EDIT; I was using the Non-Net version, and after testing, can confirm the problem also exists in 977 .NET version. ** I cannot maintain a connection. It makes the software and feed useless. Please help! Date Time Of Last Edit: 2013-05-21 14:32:57
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| [2013-05-21 15:42:36] |
| TastyRisk - Posts: 119 |
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Update: Downgraded to v951 and seems to be okay. Not getting the "faulty message in data feed" erros and subsequent disconnections. *note* the problem seemed to be occurring when subscribing to several stock symbols at the same time. I did contact MyTrack and they referred me to SC. Date Time Of Last Edit: 2013-05-21 15:45:48
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| [2013-05-21 16:48:14] |
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This will be resolved. We know what the problem is. We should have a new release out in about an hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-21 16:48:27
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| [2013-05-21 17:55:11] |
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This should now be resolved but we cannot confirm since we could not duplicate it. It only occurs with certain symbols probably. Could you update again to the latest prerelease and see if you notice the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-23 15:03:26] |
| TastyRisk - Posts: 119 |
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I don't notice the problem. Please list this correction in the release notes proper. Thanks.
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