Support Board
Date/Time: Fri, 22 Nov 2024 13:45:46 +0000
Velocityfutures Package 5, unable to connect to other services p
View Count: 1664
| [2013-05-21 11:18:28] |
| User45685 - Posts: 36 |
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Dear Support, I was wondering why (even though i am paying for package 5 via Velocityfutures), I am unable to use the other services such as Sierracharts Intraday and Sierrachart FXCM. The Historical Dataservice seems to be working fine as usual. I was wondering if there is something you could do about that? I remember the last time I had this issue you guys told me to create a new account, but now that account has "expired" and i don't see why i should pay twice for the same service =/ This would be really handy to me as I cannot connect to TTFIX via Sierra on two different computers at the same time, and it would be nice to have the live streaming intraday data on the other computer/monitor. Would appreciate help in this matter. Kind regards |
| [2013-05-21 13:34:25] |
| User45685 - Posts: 36 |
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The error message i get for google financial data or SC FXCM or SC Intraday is: Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-05-21 13:33:40 |
| [2013-05-21 17:13:32] |
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To use all services you will need an account that you pay directly for, to Sierra Chart. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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