Support Board
Date/Time: Sat, 21 Dec 2024 15:54:57 +0000
Orders entered on chart can not be cancelled
View Count: 1299
| [2014-12-22 17:04:18] |
| User294121 - Posts: 7 |
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Hi, All BUY and SELL orders cant be cancelled when entered on chart. Cancelling orders via the DOM works. Tried to restart the system nothing happened. I use Rithmic as data provider for TopStep Trader program. How can I cancel the orders? Thanks |
| [2014-12-22 18:09:38] |
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This does not make sense. When you try to cancel an order on the chart does it go to a "Pending Cancel" status? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-22 18:37:27] |
| User294121 - Posts: 7 |
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Yes, it states pending but the order will still get filled and its been pending since about 7:30am PST. I currently have 2 position opened on the chart and cant get it cancelled. In the "Orders and Positions" window it shows Pending Cancel since 8:49am and the second it shows the same at 9:54am. The only way I can get it closed is when the order is filled and I flaten the position. Also, when I click the Cancel button within the "Orders and Positions" window it return the error message "The order management system rejected request" The message appears on a popup window through Rithmic. |
| [2014-12-22 18:41:19] |
| User294121 - Posts: 7 |
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I just entered and cancelled an order on the chart and it seems to be working now. However I still can't get the other previous 2 orders cancelled. The problem then maybe through Rithmic and not Sierra Chart?
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| [2014-12-22 18:49:48] |
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This is definitely an issue on the Rithmic side. When you notice this select Trade >> Refresh Trade Data from Service. If you still see an order you tried to cancel, with a working order status, contact your broker and have them cancel it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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