Support Board
Date/Time: Sat, 21 Dec 2024 16:05:17 +0000
Cancel Order From TradingDom
View Count: 1046
| [2014-12-22 08:04:57] |
| User36553 - Posts: 25 |
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Dear All, Why after my OCO limit order executed but the stoploss order still appear at the TradingDom and unable to cancel or flatten, your attention will be appreciate. Regards |
 Trade Log.docx - Attached On 2014-12-22 08:04:41 UTC - Size: 12.84 KB - 421 views |
| [2014-12-22 18:13:06] |
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We need to see the Trade Activity Log lines for this order. Provide them by following these instructions: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-23 04:53:04] |
| User36553 - Posts: 25 |
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Cheers, Trade Activity Log Lines File attached.
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| Trade Activity Log Lines.xlsx - Attached On 2014-12-23 04:51:46 UTC - Size: 18.33 KB - 463 views |
| [2014-12-24 03:04:02] |
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The problem is on the Rithmic side or some connectivity problem. We see an order modification and cancellations. This was the most recent one that was never followed by the Rithmic system: Order 45:17.0 CLG5-NYMEX CLG5-NYMEX #1 | User order cancel 4489 27820411 Stop 1 Sell 58.32 Pending Cancel Dec02CCDarkHorse Close 4487 We recommend contacting your broker and have Rithmic look into why the order cancellation for Order ID 27820411 was never followed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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