Support Board
Date/Time: Sun, 22 Dec 2024 03:07:19 +0000
Post From: Cancel Order From TradingDom
| [2014-12-24 03:04:02] |
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The problem is on the Rithmic side or some connectivity problem. We see an order modification and cancellations. This was the most recent one that was never followed by the Rithmic system: Order 45:17.0 CLG5-NYMEX CLG5-NYMEX #1 | User order cancel 4489 27820411 Stop 1 Sell 58.32 Pending Cancel Dec02CCDarkHorse Close 4487 We recommend contacting your broker and have Rithmic look into why the order cancellation for Order ID 27820411 was never followed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |