Support Board
Date/Time: Mon, 30 Dec 2024 18:07:27 +0000
[User Discussion] - Random disconnection
View Count: 917
| [2014-12-19 11:00:41] |
| Carl71 - Posts: 125 |
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I have a demo of Transact service From this morning I've had 5 random disconnections (in 3 hours) Both the TA platform than SC were unable to give some sort of message about that. The status of SC was green (DF-ST) and also the TA platform dots were green I had to reconnect both manually Very dangerous Date Time Of Last Edit: 2014-12-19 11:03:04
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| [2014-12-19 13:50:00] |
| Carl71 - Posts: 125 |
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Another issue: A single chart is freezing... After minimize and restore command it's working |
| [2014-12-19 17:29:10] |
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In response to post #1, we are not the provider of the data feed in this case. You need to contact the data feed provider, TransAct, about this. In response to post #2, we very rarely hear about this issue, only one other time, and it is a system issue. Not with Sierra Chart. If we have misunderstood it, refer to help topic 3: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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