Support Board
Date/Time: Mon, 30 Dec 2024 17:57:31 +0000
Parallel Rays Tool is Broken
View Count: 1302
| [2014-12-16 02:50:21] |
| User40877 - Posts: 16 |
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I'm on version 1217 and the parallel rays tool is not working. When drawing the 3 points on the chart the lines are not appearing on the chart. After releasing the tool the lines do not appear on the chart, either.
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| [2014-12-16 03:05:52] |
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We do not see a problem with this drawing tool. Possibly there are out of order timestamps in the chart. Re-download the data with Edit >Delete All Data and Download. Also check the color settings for the drawing tool through Global Settings >> Tool Configs >> Parallel Rays. Make sure the colors are different than the background color. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-16 03:07:28
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| [2014-12-16 03:35:10] |
| User40877 - Posts: 16 |
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Deleted the data and checked color settings, still have the problem. Here's a video I made demonstrating the issue: http://goo.gl/sS3Mor
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| [2014-12-16 09:58:30] |
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We do see the problem after some additional testing. It will be corrected later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-18 20:16:07] |
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Just so you know, the latest prerelease, 1219, has this definitely resolved. We were not sure if the problem resolution made it out in 1218, but 1219 has it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-18 20:19:25] |
| User40877 - Posts: 16 |
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Ok, thanks. I'll wait for the actual release.
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| [2014-12-18 20:50:50] |
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The actual release has been made. Nothing to wait around for. It would serve no purpose.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-18 21:52:40] |
| User40877 - Posts: 16 |
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I get this message when I try to upgrade: There is no new version available. Thank you. | 2014-12-18 13:51:22 * |
| [2014-12-18 22:26:10] |
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Use Help >> Download Prerelease. There is no need to be concerned about the prerelease. It is completely stable.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-18 22:26:26
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| [2014-12-18 22:45:11] |
| User40877 - Posts: 16 |
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OK...just installed the prerelease and the tool is working correctly.
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