Support Board
Date/Time: Sat, 21 Dec 2024 13:26:06 +0000
Different Scales, daily & 1hr
View Count: 1335
| [2014-12-04 16:32:33] |
| User57562 - Posts: 98 |
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Why might the scales differ on daily and 1 hr charts, futures E-Micro AUD/USD? See img.
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Attachment Deleted.  DifferentScales.png / V - Attached On 2014-12-04 16:30:04 UTC - Size: 97.13 KB - 406 views |
| [2014-12-04 18:44:06] |
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What is the exact symbol of the Intraday chart. We cannot see it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-04 18:55:00] |
| User57562 - Posts: 98 |
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MGZ14 = E-Micro AUD/USD-GLBX Daily scale 0.8350 to 0.9400, 1 hr all = 0.0001. BTW: When I click the image link above, all is quite legible. |
| [2014-12-05 16:03:39] |
| User57562 - Posts: 98 |
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ds-2: SC-historical data This example of ^JPYUSD shows different scales plus nutty daily chart. Other symbols also show weird daily charts. |
| DifferentScales-2.png / V - Attached On 2014-12-05 16:03:07 UTC - Size: 70.92 KB - 365 views |
| [2014-12-05 22:30:32] |
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We have corrected the symbol settings for these. Update the symbol settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings After updating the symbol settings, re-download the data with Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-05 22:31:58
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| [2014-12-05 22:45:52] |
| User57562 - Posts: 98 |
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I did both 'update' and 'reset', and see no improvement on re-load of those examples. Close and restart also no help. I would find other examples if I looked. |
| [2014-12-05 23:13:22] |
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You also need to apply the Symbol Settings to the chart by following these instructions: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateChartSettingsSteps If you still have a problem, post an image of a chart and only one chart. Use only this method: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-06 21:25:35] |
| User57562 - Posts: 98 |
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12/6: A: ^JPYUSD The daily chart was totally screwed, as I had previously uploaded. The 1hr had "0" for all Y tics. I had previously "Edit>Delete all data and download", no help. So, today, I deleted 2 files D:\SierraChart\Data\^JPYUSD.dly D:\SierraChart\Data\^JPYUSD.scid then repeated "Edit>Delete all data and download". Daily chart now fixed, 1 hr chart TOTALLY blank. Repeated "Edit>Delete all data and download" on 1hr, Daily is ok, 1 hr ok except all "0" for Y scale. Reloaded from Find Symbol and 1hr still has all "0" for Y tics. I suspect suppression of characters from decimal point onwards. B: MGZ14 / from "FS" Daily chart ok, 1 hr all "0.0001" for Y tics, as previously reported and uploaded. This time (surprise) "Edit>Delete all data and download" fixed. B2: Repeat from load of a chartbook; 1 hr ok, daily is total junk. B3: Repeat from FS and both MGZ14 charts are ok. Where is chaos entering my data? Why is it saved in a chartbook, but not in a fresh load from Find Symbol? I thought the raw files were same for both accesses. This suggests different sources for longterm/daily and 1hr data. If I purge all data files, your download limit will block full refresh. |
| [2014-12-07 18:20:19] |
| User57562 - Posts: 98 |
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12/7/14 Your futures charts can fail to show continuous, your Forex can show bad data. I had previously reported that charts can look totally garbage. You advised "Edit>Delete all data and download". Often that fixes appearance, but can leave Y-axes with truncated values (as little as one digit "zero") or magnitude differences between daily and 1hr/intraday. Often deleting the physical files and re download does not fix. This week I have been re-examining your 1126 Forex symbols. Here are examples where "Edit>Delete all data and download" fixed shape, but not Y-scales; the daily Y-tics are more than a million times those of 1hr/intra-day, i.e., 10power6, aka 6 orders of magnitude. Ratios below are rounded to nearest power of ten. SYMBOL daily/1hr-Scale ^HKDGBP 10power7 ^HNLGBP 10power8 ^HUFARS 10power8 ^INRAUD 10power7 ^INRCAD 10power7 ^INRGBP 10power7 ^INRUSD 10power7 ^JPYAUD 10power7 ^JPYBRL 10power7 ^JPYCAD 10power7 ^JPYDKK 10power7 ^JPYEUR 10power7 and ^INREUR is horizontal line on both daily and intra charts even after re download. ^INRSEK is ok on 1 hr, stays garbage on daily chart after refresh. These are enough to show why I don't trust your data, initially or after time lapse (days to months). Therefore, Sierra can be very nice for custom analyses, but dangerous to trade from chart. |
| [2014-12-07 19:28:16] |
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There are couple of things you need to understand. The symbols you are looking at are outside the scope of typical Sierra Chart use. You are looking at futures contracts which have no rollover settings. We only define rollover settings for actively traded futures contracts. Not less common ones which you are looking at. The SC Historical Data service comes from an outside provider, Barchart. The only exception is Intraday data for actively traded futures contracts. For the Forex symbols you are looking at which have issues, these are less common symbols that hardly get looked at by our users. And these need to be reported to Barchart. We are not able to solve the data issues ourselves. For reliable Forex data use the Sierra Chart Forex Data Service: http://www.sierrachart.com/index.php?page=doc/SCRealTimeFOREX.php A lot of the issues you raise, take a considerable expense on our part to resolve and benefit only a single user. We are not going to define rollover settings for every futures contract you want to look at, unless you are willing to pay for the time on that at 50 USD per hour. Your futures charts can fail to show continuous This statement only applies to certain futures contracts which have no rollover settings.Also part of the problem is that most likely you are exceeding the daily historical data download limit. Otherwise, some of the issues you have have no other explanation. We will ask Barchart about the decimal point differences between their historical daily and Intraday data. We do not know if they will do anything about this. We will do our best to set the Price Display Format for the symbols you mentioned and make sure it is high enough to show all of the data. There is only so much help we can provide. Your account has 98 posts, and this kind of support does take a lot of our time and has a significant expense and it is for less common symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-07 19:35:23
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| [2014-12-07 19:32:35] |
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Do you actually have a need to look at a chart for ^INRSEK? Otherwise, both us and Barchart are spending time on something which has no practical purpose. We need to make it clear, for the Forex symbols from SC Historical Data service, there could be price formatting errors with them and inconsistencies with the price formatting at different points in time and we cannot resolve it because we have no control over the data. You also need to understand, that the end result of all of this could be that we just remove the symbols and drop support for them altogether. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-07 20:13:40
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| [2014-12-07 19:43:05] |
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What do you mean by this?: B: MGZ14 / from "FS" B2: Repeat from load of a chartbook; 1 hr ok, daily is total junk. The historical daily data for that symbol has always been fine. This is a chart of it: http://www.sierrachart.com/image.php?l=1417981275632.png There are so many posts from you that make no sense. They are not backed up with chart images where we can understand precisely what the problem is. So essentially what you are saying is useless to us. We cannot be providing support for posts like these. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-07 20:22:02
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| [2014-12-08 21:31:39] |
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Some of our conclusions were incorrect and we apologize for that. While looking into the problem where ^INRSEK had data errors, we determined the problem had to do with a solution we implemented to solve a number formatting problem in Windows which is documented here: Critical Number Formatting Bug in Windows This problem has been resolved and we are putting out a new release in about an hour. Look for prerelease version 1216. This also corrects the problem where there is a difference the decimal point position between historical and Intraday data for currencies. Once again, we apologize for this. This is the first time something like this happened and data errors are always on the side of external services and they are often a significant amount of work to look into and resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-08 21:32:33
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