Support Board
Date/Time: Wed, 05 Feb 2025 10:00:11 +0000
Charts not updating in realtime
View Count: 1015
| [2014-12-04 05:34:29] |
| EthanC - Posts: 44 |
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Hi, I followed these steps but the problem still remain unsolved. Http://www.sierrachart.com/index.php?page=doc/helpdetails6.html I have uploaded two pictures of the same chart. One from SC. The other from another platform. Date Time Of Last Edit: 2014-12-04 06:55:13
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 Untitled.png / V - Attached On 2014-12-04 06:51:37 UTC - Size: 108.66 KB - 362 views |
| [2014-12-04 10:43:43] |
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Is the problem that you are missing historical data, which we do see in the chart, or that the chart is not updating in real-time? In regards to the missing historical data, we are aware of that problem and it will be solved as soon as possible. When it is resolved, follow the instructions in help topic 7.1 to re-download the data: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html If the chart is not updating in real-time, refer to help topic 3: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-04 11:43:34] |
| EthanC - Posts: 44 |
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Yes, missing intraday historical data. This is what I see on the chart right now. Can it be resolved today? Date Time Of Last Edit: 2014-12-04 11:43:58
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| [2014-12-04 18:10:29] |
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This is now resolved. Follow the instructions here to re-download the missing historical Intraday data: http://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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