Support Board
Date/Time: Tue, 04 Nov 2025 14:58:12 +0000
Sierra with Transact
View Count: 2724
| [2013-03-25 13:45:48] |
| Outlander - Posts: 91 |
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Hi could not entry any orders today in my Sierra charts. I got the massage that I was not connected to the trade service. But all was green in the status field. I re connected and restarted my PC but it did not work. I upgraded to the 957 and it solved the problem. Did you change any thing in 957 that as to do with Transact compared with 955? Regards Outlander
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| [2013-03-25 14:33:11] |
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No, there were no changes with connecting to the TransAct trade server. Although we use what is known as a separate "thread" in recent versions to connect and there were some recent small changes with that. Perhaps that made a difference. But it should not really have. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-03-25 14:56:35] |
| Outlander - Posts: 91 |
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Ok Are you going to apply direct connectivity to Data and Trading services with Transact?
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| [2013-03-25 17:53:25] |
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No. They do not support that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-03-25 18:04:12] |
| Outlander - Posts: 91 |
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Ok will Transact not work in the future?
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| [2013-03-25 18:20:55] |
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Sierra Chart will still work with TransAct in the future. We have too many TransAct customers and also if we already support a service using a client-side API component, we will not drop it. We do plan to change how we integrate to TransAct. They offer a client-side FIX interface and we are going to try that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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