Support Board
Date/Time: Wed, 27 Nov 2024 22:32:59 +0000
not able to log to transact
View Count: 1206
| [2014-10-20 15:29:47] |
| mohamed - Posts: 12 |
|
hello i have a 1 month free trial with infinity futures and every time i want to log on it gives me invalid user name or password. In the data trade service setting i have the port at 0 dont know if it is the right thing to do. My second question is about my chart book i already have , if i go with infinty futures would i have to redo my chartbooks thans for ,your hel^p Software version: 1202 | 2014-10-20 11:18:21 Usage end date: 2014-11-13 | 2014-10-20 11:18:21 Allow Support for Sierra Chart Data Feeds is disabled. | 2014-10-20 11:18:21 Active service: Interactive Brokers | 2014-10-20 11:18:21 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-10-20 11:18:21 2014-10-20 11:18:21 Local computer clock time | 2014-10-20 11:18:21 2014-10-20 15:18:21 GMT time | 2014-10-20 11:18:21 2014-10-20 11:18:21 Time zone adjusted time | 2014-10-20 11:18:21 Program path: C:\SierraChart\ | 2014-10-20 11:18:21 Data Files path: C:\SierraChart\Data\ | 2014-10-20 11:18:21 OS Version Number: 5.1 | 2014-10-20 11:18:21 Locale Information: English_United States.1252 | 2014-10-20 11:18:21 Checking for new symbol settings for ib | 2014-10-20 11:18:21 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-10-20 11:18:21 HTTP connection to www.sierrachart.com:80 (944) | Connected. | 2014-10-20 11:18:21 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-10-20 11:18:26 Socket (1336) | Connected. | 2014-10-20 11:18:26 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-10-20 11:18:26 Starting TWS auto-login thread. | 2014-10-20 11:18:30 TWS auto-login thread ending. | 2014-10-20 11:18:32 Socket (1336) | Closed. No error. | 2014-10-20 11:18:33 Socket (1336) | Shutdown and closed. | 2014-10-20 11:18:33 Interactive Brokers | Failed to connect to the data and trade server. | 2014-10-20 11:18:33 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-10-20 11:18:33 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-10-20 11:18:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-10-20 11:18:33 Disconnected from IB. | 2014-10-20 11:18:33 Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-10-20 11:18:33 Starting TWS auto-login thread. | 2014-10-20 11:18:34 TWS auto-login thread ending. | 2014-10-20 11:18:35 Requesting symbol settings for ib. Overwrite = on. | 2014-10-20 11:18:35 Starting TWS auto-login thread. | 2014-10-20 11:18:38 Symbol settings received. | 2014-10-20 11:18:38 Processed received symbol settings | 2014-10-20 11:18:39 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-10-20 11:18:39 Socket (1392) | Connected. | 2014-10-20 11:18:39 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-10-20 11:18:39 TWS auto-login thread ending. | 2014-10-20 11:18:39 Interactive Brokers | TWS server version: 70 | 2014-10-20 11:18:39 Interactive Brokers | Connected. Waiting for account information. | 2014-10-20 11:18:39 IB Account information received. | 2014-10-20 11:18:39 Interactive Brokers | Connected to Demo or Simulated account. | 2014-10-20 11:18:39 Interactive Brokers | Year-Month last connected to Live account: 2014-06 | 2014-10-20 11:18:39 Interactive Brokers | Requesting Trade Positions for account: DU19651 | 2014-10-20 11:18:39 Next valid order ID: 1 | 2014-10-20 11:18:39 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-10-20 11:18:39 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2014-10-20 11:18:39 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-10-20 11:18:39 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2014-10-20 11:18:39 Next valid order ID: 1 | 2014-10-20 11:18:39 IB Account information received. | 2014-10-20 11:18:39 Interactive Brokers | Connected to Demo or Simulated account. | 2014-10-20 11:18:39 Interactive Brokers | Year-Month last connected to Live account: 2014-06 | 2014-10-20 11:18:39 Interactive Brokers | Received Trade Positions download end message for account DU19651 | 2014-10-20 11:18:39 HTTP connection to www.sierrachart.com:80 (944) | Closed. No error. | 2014-10-20 11:18:43 HTTP connection to www.sierrachart.com:80 (944) | Shutdown and closed. | 2014-10-20 11:18:43 Interactive Brokers | Requesting historical order fills for account DU1*. | 2014-10-20 11:18:44 Interactive Brokers | Received Open orders end message. | 2014-10-20 11:18:44 File >> Disconnect selected. | 2014-10-20 11:18:48 Socket (1392) | Shutdown and closed. | 2014-10-20 11:18:48 Disconnected from IB. | 2014-10-20 11:18:48 Current selected Data/Trading service: TransAct Trading | 2014-10-20 11:19:20 Checking for new symbol settings for ta | 2014-10-20 11:19:20 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-10-20 11:19:20 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-10-20 11:19:28 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-10-20 11:19:30 Socket (956) | Connected. | 2014-10-20 11:19:30 TransAct Trading | Connected to server. | 2014-10-20 11:19:30 TransAct Trading | Sending logon request message. | 2014-10-20 11:19:30 TransAct Trading | Market data feed reported to be lost. | 2014-10-20 11:19:31 TransAct Trading | Server Info - Server Name: Transact Futures/TransactToSierraBridge/1.3.2.0. | 2014-10-20 11:19:31 TransAct Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-20 11:19:31 TransAct Trading | Connection error: Invalid User or Password. | 2014-10-20 11:19:31 Socket (956) | Shutdown and closed. | 2014-10-20 11:19:31 TransAct Trading | Disconnected from the server. | 2014-10-20 11:19:31 HTTP connection to www.sierrachart.com:80 (1396) | Error received in OnConnect while connecting. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n'a pas répondu convenablement au-delà d'une certaine durée ou une connexion établie a échoué car l'hôte de connexion n'a pas répondu. | 2014-10-20 11:19:41 HTTP connection to www.sierrachart.com:80 (1396) | Shutdown and closed. | 2014-10-20 11:19:41 Request for symbol settings MD5 failed. | 2014-10-20 11:19:41 |
| [2014-10-20 16:25:21] |
| |
|
Follow through the set up instructions to use TransAct here: http://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions If you need help with your TransAct Username and Password, contact your broker. In the data trade service setting i have the port at 0 dont know if it is the right thing to do.
The port should be zero.My second question is about my chart book i already have , if i go with infinty futures would i have to redo my chartbooks http://www.sierrachart.com/index.php?page=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-20 16:25:55
|
To post a message in this thread, you need to log in with your Sierra Chart account: