Support Board
Date/Time: Fri, 10 Jan 2025 03:49:39 +0000
Post From: Remote instance charts stop updating
| [2016-08-08 17:42:26] |
| rhovega - Posts: 279 |
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If I open a new chart for a symbol that is not updating, the new chart opens fine, and the chart with the symbol that was not updating automatically updates. I went through https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 and none of the possible causes listed there is applicable here. The issue seems to be with some symbols not updating after disconnections. Today for example the Message Log shows a disconnection at 11:33:20. Sierra Chart reconnected to the data feed at 11:33:50. Upon reconnecting, charts for 3 CME symbols I keep detached stopped updating - only the charts/bars stopped updating, SC kept on receiving real time price updates. No problem in symbols not detached from the SC instance main window. And no problem in 3 other CME symbols I also keep detached. In general, the only pattern I have observed is that I never experience a problem with the non detached charts. This time 3 detached files stopped updating; it usually is all of the detached ones. I will post an extract of the Message Log upon re-connection (after the 11:33:20 disconnection) pertaining to one of the symbols that stopped updating, and for one of the symbols that updated correctly. SYMBOL THAT STOPPED UPDATING Rithmic Trading | Starting real-time market data updates for: ZBU6-CBOT. ID: 8 | 2016-08-08 11:33:55 Rithmic Trading | Requesting security definition data for: ZBU6-CBOT. ID: 8 | 2016-08-08 11:33:55 (and nothing else) SYMBOL THAT UPDATED CORRECTLY Rithmic Trading | Starting real-time market data updates for: ZSX6-CBOT. ID: 5 | 2016-08-08 11:33:54 Rithmic Trading | Requesting security definition data for: ZSX6-CBOT. ID: 5 | 2016-08-08 11:33:54 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ZSX6-CBOT | 2016-08-08 11:33:54 Intraday data recording state for symbol ZSX6-CBOT is set to download 'Pending'. | 2016-08-08 11:33:54 HD Request # 102 | Downloading Intraday chart data for ZSX6-CBOT to the file ZSX6-CBOT.scid. Service: cbot | 2016-08-08 11:34:01 HD Request # 102 | Download start Date-Time: 2016-08-08 11:33:16.000 | 2016-08-08 11:34:01 HD Request # 102 | Using server: ds1.sierracharts.com port 10149 | 2016-08-08 11:34:01 Rithmic Trading | Message from server: Requesting historical Tick data. | 2016-08-08 11:34:01 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-08-08 11:34:01 Socket (617) | Connected. | 2016-08-08 11:34:01 HD Request # 102 | Sending historical data logon request message. | 2016-08-08 11:34:01 HD Request # 102 | Requesting Intraday data. Start Date-Time: 2016-08-08 11:33:16. Record interval: 1. Symbol: ZSX16 | 2016-08-08 11:34:01 HD Request # 102 | Decompressing data. | 2016-08-08 11:34:01 Socket (617) | Shutdown and closed. | 2016-08-08 11:34:01 The network socket for historical data has been closed. | 2016-08-08 11:34:01 HD Request # 102 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZSX6-CBOT | 2016-08-08 11:34:01 HD Request # 102 | Intraday download COMPLETE for ZSX6-CBOT. Completion time: 0s. Unique request ID: 100 | 2016-08-08 11:34:01 Removed historical data download ID 100 | 2016-08-08 11:34:01 Real-time Intraday chart data file updates started for ZSX6-CBOT | 2016-08-08 11:34:01 Intraday chart data file opened for ZSX6-CBOT | 2016-08-08 11:34:01 Rithmic Trading | Using primary service for historical data for ZSX6-CBOT | 2016-08-08 11:34:01 Intraday data recording state for symbol ZSX6-CBOT is set to download 'Pending'. | 2016-08-08 11:34:01 HD Request # 105 | Downloading Intraday chart data for ZSX6-CBOT to the file ZSX6-CBOT.scid. Service: rim | 2016-08-08 11:34:01 HD Request # 105 | Download start Date-Time: 2016-08-08 11:33:16.000 | 2016-08-08 11:34:01 HD Request # 105 | Sending historical data request. Start Date-Time: 2016-08-08 11:33:16. Record interval: 0. Symbol: ZSX6-CBOT | 2016-08-08 11:34:01 Rithmic Trading | Message from server: Requesting historical Tick data. | 2016-08-08 11:34:01 HD Request # 104 | Decompressing data. | 2016-08-08 11:34:01 Socket (619) | Shutdown and closed. | 2016-08-08 11:34:01 The network socket for historical data has been closed. | 2016-08-08 11:34:01 Socket (621) | Connected. | 2016-08-08 11:34:01 HD Request # 107 | Sending historical data logon request message. | 2016-08-08 11:34:01 HD Request # 105 | Receiving Intraday data for ZSX6-CBOT starting at 2016-08-08 11:33:16 | 2016-08-08 11:34:01 HD Request # 105 | Timestamp of first Intraday data file record written: 2016-08-08 11:33:23 | 2016-08-08 11:34:01 HD Request # 105 | Received 22 records from 2016-08-08 11:33:16 to 2016-08-08 11:33:38 (22.0 seconds) and wrote 19 records for ZSX6-CBOT | 2016-08-08 11:34:01 HD Request # 105 | Intraday download COMPLETE for ZSX6-CBOT. Completion time: 0s. Unique request ID: 108 | 2016-08-08 11:34:01 Removed historical data download ID 108 | 2016-08-08 11:34:01 Real-time Intraday chart data file updates started for ZSX6-CBOT | 2016-08-08 11:34:01 Intraday chart data file opened for ZSX6-CBOT | 2016-08-08 11:34:01 Opened cached Intraday file: R:\Sierra\Sierra Data1\ZSX6-CBOT.scid | 2016-08-08 11:34:10 There was another disconnection at 11:37, and the processes repeated itself (i.e. ZS updated correctly and that created many entries on the Message Log, while ZB failed ot updated and it only created two lines in the Message Log). Please help. Date Time Of Last Edit: 2016-08-08 17:44:51
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