Support Board
Date/Time: Thu, 09 Jan 2025 08:27:33 +0000
Post From: Symbol Settings and Version 1442
| [2016-07-10 22:05:02] |
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After updating to version 1442 and restarting Sierra Chart, there is a problem where existing Symbol Settings will not load. Symbol Settings are critical for the proper operation of various functions in Sierra Chart. It is necessary to follow these steps to resolve this problem: - Update to "Prerelease" version 1443 following these instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate - After the new version is installed, make sure the symbol settings are up-to-date by following these instructions here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings ---- If you have set custom symbol settings, this is more difficult to resolve. Your custom settings exist in the GlobalSymbolSettings.XML file. You will need to edit this file directly. You will have to exit from Sierra Chart before editing this file. You will have to find your custom settings in the file by searching for the symbols. The problem is with the service-code field where it was being set to "true". It needs to be corrected with the proper service code. If you are not sure what that is, ask Sierra Chart Support. You then need to find the default Symbol Settings for the symbol with the correct service code and delete those after you have edited the service-code field for your custom symbol settings. After the changes, save the GlobalSymbolSettings.XML file and start Sierra Chart. If you find it too complicated to do the above, then it is best to perform a Full Reset of the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps After this, manually update the Symbol Settings you want to modify through Global Settings >> Symbol Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-10 22:07:17
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