Support Board
Date/Time: Mon, 06 Jan 2025 10:02:30 +0000
Post From: Symbol ZB.20160900.CME_F Not Updating..
| [2016-06-06 17:16:06] |
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My trading DOM has up to date data and my CTS charts are also updating. The issue sems to be not with the data but somewhere between the data and SC.
When you have a problem like this, first refer to help topic 3: https://www.sierrachart.com/index.php?l=helpdetails3.html Based upon the below messages you are still using the wrong symbol case at least for some charts. You must correct each and every single chart. Would also be best after you are done correcting the letter case, to restart Sierra Chart. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html#CorrectingSymbolLetterCase Symbol Error - TN.XCME_F TN (u16).CME_F is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (0) Market is not available | 2016-06-06 10:37:49
Symbol Error - uB.20160600.CME_F is unknown, unavailable, or improperly formatted. Security definition not found | 2016-06-06 10:37:49 CTS T4 FIX | Received 0 security definitions for underlying symbol uB | 2016-06-06 10:37:49 CTS T4 FIX | Using primary service for historical data for TN.XCME_F TN (u16).CME_F | 2016-06-06 10:37:07 TN.XCME_F TN (u16).CME_F 30 Sec #1 | Reloading chart. | 2016-06-06 10:37:07 CTS T4 FIX | Using primary service for historical data for TN.XCME_F TN (u16).CME_F | 2016-06-06 10:37:07 TN.XCME_F TN (u16).CME_F Daily #2 | Reloading chart. | 2016-06-06 10:37:07 CTS T4 FIX | Using primary service for historical data for ZN.20160900.CME_F | 2016-06-06 10:37:07 ZN.20160900.CME_F 30 Sec #3 | Reloading chart. | 2016-06-06 10:37:07 CTS T4 FIX | Using primary service for historical data for TN.XCME_F TN (u16).CME_F | 2016-06-06 10:37:07 TN.XCME_F TN (u16).CME_F Weekly #4 | Reloading chart. | 2016-06-06 10:37:07 CTS T4 FIX | Using primary service for historical data for TN.XCME_F TN (u16).CME_F | 2016-06-06 10:37:07 TN.XCME_F TN (u16).CME_F 120 Min #10 | Reloading chart. | 2016-06-06 10:37:07 CTS T4 FIX | Using primary service for historical data for TN.XCME_F TN (u16).CME_F | 2016-06-06 10:37:07 TN.XCME_F TN (u16).CME_F Daily #5 | Reloading chart. | 2016-06-06 10:37:07 CTS T4 FIX | Using primary service for historical data for TN.XCME_F TN (U16).CME_F | 2016-06-06 10:37:07 TN.XCME_F TN (U16).CME_F 30 Sec #6 | Reloading chart. | 2016-06-06 10:37:07 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-06 17:17:02
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