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Date/Time: Fri, 20 Sep 2024 00:44:57 +0000



Post From: Problems with data

[2013-07-18 14:49:11]
EllenT - Posts: 21
Hi,

Since yesterday July 17, 2013, I am missing huge chunks of data on my charts.


1. The problem began yesterday. First, the price on the chart was lagging by about one point or 6 ticks.(S&P emini futures.) I quit and relaunched... then I realized there was a huge chunk of missing data on the charts. I tried everything listed on the Help Documentation to no avail.


2. I tried opening Sierra on another computer and have the same problem. I have attached a screenshot and log details.

3. Data feed is from OEC. No problem there. My Internet connection too is fine. Yet, the charts are a problem.

Please help.
Thanks

ES
imageScreenHunter_05 10.38 Jul. 18.jpg / V - Attached On 2013-07-18 14:44:22 UTC - Size: 90.36 KB - 514 views
Attachment Deleted.
attachmentLog details.doc - Attached On 2013-07-18 14:47:25 UTC - Size: 30 KB - 613 views