Support Board
Date/Time: Sun, 29 Dec 2024 15:57:27 +0000
Post From: DATA NOT AUTOMATICALLY / CONTINUALLY UPDATING
| [2016-05-05 08:37:30] |
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This is the reason for not receiving real-time data: Symbol Error - REF:B Jun 16 Dec 16 Calendar Spread is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-05-05 09:18:16 This applies for all of the symbols. You will need to have Marex enable your account for ICE Europe real-time data. And have them contact us. Also we see a large number of these messages: REF:B Jul 16 10 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2016-04-15 07:10:00. Next Bar Date Time: 2016-04-15 07:00:00. Filename: REF~B Jul 16.scid | 2016-05-05 09:20:09
REF:B Dec 16 Dec 17 Calendar Spread 15 Min #20 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2016-04-15 10:30:00. Next Bar Date Time: 2016-04-15 10:15:00. Filename: REF~B Dec 16 Dec 17 Calendar Spread.scid | 2016-05-05 09:18:15 Re-download the data in the affected charts with Edit >>Delete All Data and Download. Although in some cases that's not going to help because we do see the out of order data originating from the Easy Screen data feed itself. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-05 08:37:55
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