Support Board
Date/Time: Sat, 28 Dec 2024 08:49:04 +0000
Post From: cant connect to server
| [2016-04-01 05:56:29] |
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Not sure if this is the problem but you are running a very old version of Sierra Chart. Update following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate This is also the relevant message from the Message Log: CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2016-04-01 05:42:37 If you still encounter the above message contact your broker for assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |