Support Board
Date/Time: Sat, 28 Dec 2024 10:22:44 +0000
Post From: IB - premarket data and volume
| [2016-02-19 22:41:49] |
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Putting the message log in a file is not the best way to provide a Message Log. Use the "Send for Analysis" button on the Message Log window and let us know when that is sent and we will look at it that way. Since the real-time connection is limited to 100 symbols, the symbols that exceed 100 will not be updated and will cause this condition. If you look at the Message Log you will see many lines with this: Symbol Error - CHRW is unknown, unavailable, or improperly formatted. Over symbol limit. | 2016-02-19 16:32:24 Symbol Error - CI is unknown, unavailable, or improperly formatted. Over symbol limit. | 2016-02-19 16:32:24 So you need to reduce the number of symbols being tracked and reconnect to the data feed . Refer to: https://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html#ReducingNumberOfSymbolsBeingTracked This is nothing more than a case of an explanation of why you see what you do and explaining the proper procedures to manage this kind of condition. Otherwise, there is nothing wrong here. This is something we have explained from the very beginning. Once you go over the symbol limit you will not get updates on the symbols until you reconnect the data feed. We still are going to get that video today. We have just been very very busy. So we might not actually get to it until tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-19 22:43:45
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