Support Board
Date/Time: Sun, 29 Dec 2024 16:01:10 +0000
Post From: Oil, DAX and S&P freezing
| [2016-01-30 08:26:12] |
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We have been contemplating how to respond to this. For your information the GER30 symbol stopped transmitting data for about a one minute from FXCM. That was the problem. We have some questions for you: Do trade CFD data through FXCM? Are you aware that you can trade CFDs through Interactive Brokers and use Interactive Brokers data? Are you aware that Sierra Chart is going to be adding support for an economical connection to LMAX to trade Forex and CFDs? Are you aware that you can trade mini DAX futures through the EUREX and obtain a high-quality EUREX futures data feed from Sierra Chart? You can open an account with a futures broker and start trading mini DAX futures and use a high-quality Sierra Chart data feed. Trading futures is an alternative. As well as using the Sierra Chart Exchange Data Feed. Rather than focusing on the problems with FXCM, look for an alternative. And if that means leaving Sierra Chart, then that is fine. However, keep in mind, we offer already many alternatives with another one coming (LMAX). We cannot make anything better with the FXCM feed. It is what it is. Overall it works quite well. I understand how to get the data back
You should not have to do anything to get back the GER30 data that our servers have and that was transmitted by FXCM. This happens automatically due to the design and redundancy of Sierra Chart systems, protocols and software.We only gave you instructions on how to do this just in case data was missing for some other reason. Assuming you did try to re-download the data, you should not have noticed any change in the chart bars. Did you? In other words when you re-download the data, did the chart change at the point where there is that one missing bar? It should not have. Any further problems with FXCM that are on the FXCM side, we cannot change. If we hear about another problem, and it is determined to be on the FXCM side, we will just say this was an FXCM issue and nothing more . If that is not the answer that you want and you do not consider acceptable and you want to leave and let others know as well, then that is something we have no control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-30 23:45:11
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