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Date/Time: Sun, 29 Dec 2024 01:21:45 +0000



Post From: Best Way to Find Out Why Jurik Tools are Crashing Sierra Chart?

[2015-12-27 19:17:05]
Sierra Chart Engineering - Posts: 104368

They are unable to recreate the problems on their end so it seems to them, there is no problem.
Based upon what you are saying clearly there is a problem, so even if they cannot re-create it, it does not mean there is not an issue. This kind of problem is not unusual in a program.


Question: Is there some kind of crash log or series of steps I can use to determine what exactly is triggering the crashes?
You have already provided sufficient information for them to recognize something is wrong. Another thing you can do to rule out those studies as a cause is to follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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