Support Board
Date/Time: Sun, 29 Dec 2024 01:02:30 +0000
Post From: Best Way to Find Out Why Jurik Tools are Crashing Sierra Chart?
| [2015-12-27 19:10:44] |
| cmet - Posts: 566 |
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I've installed the Jurik Research tools for Sierra Chart via their instructions. Ever since that install, Sierra Chart has been randomly crashing. Causes of these crashes have been: -Changing Jurik indicator settings -Moving a Jurik indicator from one pane to another on the same chart -Adding a Jurik indicator to a chart -Exiting out of Sierra Chart by click the X in the upper right of the main window Before installing this, I've pretty much had zero stability issues with SC. They are unable to recreate the problems on their end so it seems to them, there is no problem. Question: Is there some kind of crash log or series of steps I can use to determine what exactly is triggering the crashes? Most crashes are associated with the Windows ntdll.dll Not sure if it's helpful but this is the problem signature from one of the crashes: Problem signature: P1: SierraChart.exe P2: 700.0.0.0 P3: 567c91f4 P4: StackHash_18ac P5: 10.0.10586.20 P6: 5654262a P7: c0000374 P8: PCH_07_FROM_ntdll+0x000770AC P9: P10: Date Time Of Last Edit: 2015-12-27 19:13:23
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