Support Board
Date/Time: Mon, 23 Dec 2024 02:38:47 +0000
Post From: Data during 1st September 2015
| [2015-09-02 19:08:32] |
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We have little idea what you are trying to show in these chart images to us. They are also very complex and do not meet our requirements. The proper method to provide us a chart image is explained here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image And only provide one chart and no other chart. And explain what it is you are referring to. It does not help to post multiple charts. It only slows down the response and puts more burden on us. Yesterday, 2015-09-01, there were real-time data delays due to network problem with the ISP for the data center. It is not expected to happen again. At the end of the day today, we are going to make sure that there is no missed data in the historical database relating to this incident. If you are noticing missing data, refer to the instructions here to re-download the data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-02 19:15:14
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