Support Board
Date/Time: Sun, 22 Dec 2024 23:07:08 +0000
Post From: Issue Connecting to Data Feed -- "Waiting to Connect"
| [2015-08-25 04:15:08] |
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Have you contacted TransAct support about this? This is their contact information: http://www.transactfutures.com/ContactUs.htm We are suspecting that the TransAct bridge program might be abnormally shutting down and that is why Sierra Chart cannot connect to it. They are the most qualified to assist with this problem. If they cannot assist with it, we will contact you and check the TransAct log files to see if we see evidence of it abnormally shutting down. Please set your telephone number here so we can contact you and look into the problem: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-25 04:15:17
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