Home >> Support Board

Support Board

Date/Time: Sun, 22 Dec 2024 19:51:29 +0000

How to Post a Message for Support

Post From: Fxcm FixTrading Login Issue

[2015-05-31 23:59:23] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For this message: FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 \| 2015-05-31 19:00:14 Go to Global Settings >> Data/Trade Service Settings. Make sure the Password is set correctly. Contact FXCM if you are not sure what it is. FXCM FIX Trading session: Received a Reject <3> message. Reference Sequence Num = 1. Reference Message Type = A. SessionRejectReason = 9. Text = This session is already connected. Multiple logons/connections are not allowed. \| 2015-05-31 19:01:20 * For this message, this is unfortunate. The FIX server is thinking there still is a connection when there is not. We recommend waiting a few minutes trying again. It really should drop the connection within 30 seconds since there is no heartbeat. Sierra Chart uses a default heartbeat interval of 30 seconds. And based upon the first message which we listed above it should have closed the connection immediately after sending the log out message. But it did not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-01 00:14:15