Support Board
Date/Time: Sun, 22 Dec 2024 05:46:49 +0000
Post From: starting up problems
| [2015-03-25 18:32:34] |
| User14740 - Posts: 11 |
|
Dear support team, I have a broker called TradersOnly (the Netherlands) and is finally connected to Interactive Brokers. I want to activate the feed so that I have real time data for trading futures. As soon as I connect from Global settings to Data/Trade sevice settings, and click in the list Interactive brokers, it shows my account in TradersOnly. But after that it does not show the data. Instead it gives the following messages and continues with repeats of this message after that. I hope you will now see the problem and may give me the right instructions to solve it. Thanks in advance. P.l. van Soest Software version: 1241 | 2015-03-25 10:23:22 Uses Old Spreadsheets | 2015-03-25 10:23:22 Usage end date: 2016-02-28 | 2015-03-25 10:23:22 Enabled for: Advanced Features. | 2015-03-25 10:23:22 Enabled for: Sierra Chart Historical Data Service. | 2015-03-25 10:23:22 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-03-25 10:23:22 Active service: Interactive Brokers | 2015-03-25 10:23:22 Time Zone: +00:00:00 (UTC+00) | 2015-03-25 10:23:22 2015-03-25 11:23:22 Local computer clock time | 2015-03-25 10:23:22 2015-03-25 10:23:22 GMT time | 2015-03-25 10:23:22 2015-03-25 10:23:22 Time zone adjusted time | 2015-03-25 10:23:22 Time difference to server time: 0 seconds. | 2015-03-25 10:23:22 Program path: C:\SierraChart\ | 2015-03-25 10:23:22 Data Files path: C:\SierraChart\Data\ | 2015-03-25 10:23:22 OS Version Number: 6.2 | 2015-03-25 10:23:22 Locale Information: C | 2015-03-25 10:23:22 Checking for new symbol settings for ib | 2015-03-25 10:23:22 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-03-25 10:23:22 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-03-25 10:23:22 Symbol settings are up-to-date for ib | 2015-03-25 10:23:22 Interactive Brokers: Connecting to u625900:7496 | 2015-03-25 10:23:27 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-03-25 10:23:27 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-03-25 10:23:27 Socket (0) | Error on address resolution. Windows error code 11001: Host is onbekend. | 2015-03-25 10:23:29 Socket (0) | Shutdown and closed. | 2015-03-25 10:23:29 Interactive Brokers | Failed to connect to the data and trade server. | 2015-03-25 10:23:29 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2015-03-25 10:23:29 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-25 10:23:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-25 10:23:29 Interactive Brokers | Disconnected. | 2015-03-25 10:23:29 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-25 10:23:29 Starting TWS auto-login thread. | 2015-03-25 10:23:31 TWS auto-login thread ending. | 2015-03-25 10:23:31 |