Support Board
Date/Time: Sun, 22 Dec 2024 21:49:04 +0000
Post From: After order input on chart, order lines disappear, reappear when filled
| [2015-01-28 17:55:34] |
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The way to handle this with Interactive Brokers is as follows: 1. Send an email to API@interactivebrokers.com 2. For the order that disappears, locate the order in Trade >> Trade Orders and Positions >> Orders. Get the Service Order ID for it. 3. Ask IB that when a reqOpenOrders is made through the API, why is there not a response for the order ID (use the ID you got from the service order ID in Sierra Chart). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |