Support Board
Date/Time: Thu, 23 Jan 2025 09:38:08 +0000
Post From: order not clearing
| [2015-01-14 20:02:49] |
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Select File >> Disconnect and File >> Connect to Data Feed and wait five seconds. Do you see orders listed in Trade >> Trade Orders and Positions >> Orders which have a status of Open which are not open? If so, the Rithmic system is still indicating those orders are open. Any time you see a condition like this all you need to do is select Trade >>Refresh Trade Data from Service and if the order does not get set to a Cancel status and remains with an Open status, that indicates the trading service is still indicating the order is open. Sierra Chart does not control this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-16 07:46:37
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