Support Board
Date/Time: Mon, 23 Dec 2024 02:17:00 +0000
Post From: Data Feed Disconnected
| [2015-01-07 15:52:56] |
| optimus Trading Group - Posts: 10 |
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Sierra Chart Engineering, I believe a more appropriate response would have been as follows: "We are not equipped to handle Rithmic disconnection issues as we do not have access to the Rithmic back-end to analyze server-side connection logs. Disconnections can happen for a variety of reasons. Please contact your broker for further assistance. However, one item to consider looking at are any anti-virus or firewall programs. More information can be found here on Step 17: Rithmic Trading Platform Service: Setup Instructions “ The use of the word troublesome may imply that Rithmic data is not accurate, is delayed, or other negative connotations that could lead to a false impression of the Rithmic service. These negative connotations could not be further from the truth as Rithmic is known to provide fast, unfiltered tick data and low-latency execution. We have had many users switch from alternative feeds who have been ecstatic with data quality and execution over their prior feeds. After further diagnostics and analysis, it appears that there were several factors involved with this support case: - An ‘OS’ Error message that was thrown because of an error in the SierraChart pre-release software which has now been resolved in a SierraChart software update - An older SierraChart Bridge version that needed to be updated. - Internet connection issues specific to this customer, their locale, and their specific temporary internet connection. We are in communication with the customer and will ensure that the issue is correct. We are always willing to do the leg work for our customers to trouble shoot the issue, and will be happy to coordinate with affiliated parties, such as SierraChart or Rithmic, when it is necessary to resolve the issue. Thank you, Matt Optimus Futures Date Time Of Last Edit: 2015-01-07 15:53:40
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