Support Board
Date/Time: Fri, 18 Apr 2025 04:38:13 +0000
Post From: Level 2 data on Dom not loading
| [2025-04-03 06:15:32] |
| User518718 - Posts: 10 |
|
Hi John, Please see below It appears my doms market depth are working now if I navigate to - Find Symbol > Open Trading DOM But if I try to use a dom thats saved to my chartbook It doese not display market depth. Is this down to maybe not having it correctly saved on my main sierra instance? 2025-04-03 07:05:58.897 | Software version: 2661 64-bit 2025-04-03 07:05:58.897 | Primary Thread ID: 8544 2025-04-03 07:05:58.897 | Usage end date: 2025-04-04 2025-04-03 07:05:58.897 | Enabled for: Advanced Features 2. 2025-04-03 07:05:58.897 | Enabled for: Sierra Chart Historical Data Service. 2025-04-03 07:05:58.897 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-04-03 07:05:58.897 | Enabled for: Delayed Denali Exchange Data Feed. 2025-04-03 07:05:58.897 | Enabled for exchange2: CME (Trading Account Required) 2025-04-03 07:05:58.897 | Enabled for exchange2: CBOT (Trading Account Required) 2025-04-03 07:05:58.897 | Enabled for exchange2: COMEX (Trading Account Required) 2025-04-03 07:05:58.897 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-04-03 07:05:58.897 | Enabled for exchange2: EUREX EOBI 2025-04-03 07:05:58.897 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-04-03 07:05:58.897 | Current selected Data/Trading service: DTC - Sub Instance 2025-04-03 07:05:58.897 | Custom symbol settings values: enabled 2025-04-03 07:05:58.897 | Chart Update Interval: 500 2025-04-03 07:05:58.897 | Intraday Data Storage Time Unit: 0 2025-04-03 07:05:58.897 | Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) 2025-04-03 07:05:58.897 | 2025-04-03 06:05:58 Local computer time in UTC 2025-04-03 07:05:58.897 | 2025-04-03 07:05:58 Local computer time in SC Time Zone 2025-04-03 07:05:58.897 | 2025-04-03 06:04:39 Server time in UTC 2025-04-03 07:05:58.897 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-04-03 07:05:58.897 | Program path: E:\SierraChart\SierraChartInstance_6\ 2025-04-03 07:05:58.897 | Data Files path: E:\SierraChart\SierraChartInstance_6\Data\ 2025-04-03 07:05:58.897 | OS Version Number: 10.0 2025-04-03 07:05:58.897 | Locale Setting: C 2025-04-03 07:05:58.897 | DLLs: CustomSwingHighLow_64.dll, UserContributedStudies_64.dll 2025-04-03 07:05:58.897 | Allowed protected custom studies: 2025-04-03 07:05:58.897 | Crash reporter started: true 2025-04-03 07:05:58.897 | 2025-04-03 07:05:59.106 | Performing login for updated account information. 2025-04-03 07:06:00.254 | Successfully processed Sierra Chart account data. 2025-04-03 07:06:00.254 | Requested user files to download. 2025-04-03 07:06:10.100 | Saved Chartbook: Trading1.Cht. Time: 0.0423 seconds. 2025-04-03 07:06:34.770 | F.US.DBM25 #1 | Reloading chart. 2025-04-03 07:06:34.771 | F.US.DBM25 #1 | StartDateTimeForLoadingOrderFills: 2025-03-20 00:00:00 2025-04-03 07:06:34.823 | F.US.DBM25 #1 | Chart data loading complete. 2025-04-03 07:06:55.735 | F.US.DBM25 #2 | Reloading chart. 2025-04-03 07:06:55.736 | F.US.DBM25 #2 | StartDateTimeForLoadingOrderFills: 2025-03-20 00:00:00 2025-04-03 07:06:55.788 | F.US.DBM25 #2 | Chart data loading complete. 2025-04-03 07:12:27.553 | F.US.DBM25 1 Min #3 | Reloading chart. 2025-04-03 07:12:28.742 | F.US.DBM25 1 Min #3 | Chart data loading complete. 2025-04-03 07:12:37.720 | File >> Disconnect selected. 2025-04-03 07:12:37.720 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-04-03 07:12:37.721 | DTC Client socket (1) | CloseSocket call. 2025-04-03 07:12:37.721 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-04-03 07:12:37.723 | DTC - Sub Instance | Disconnected. 2025-04-03 07:12:37.835 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-04-03 07:12:37.835 | DTC Client socket (1) | Closed. 2025-04-03 07:12:43.240 | 2025-04-03 07:12:43.240 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-04-03 07:12:43.240 | DTC Client socket (1) | Creating socket. 2025-04-03 07:12:43.240 | DTC Client socket (1) | New receive buffer size: 0 2025-04-03 07:12:43.240 | DTC Client socket (1) | Connecting to IP: 127.0.0.1. 2025-04-03 07:12:43.241 | DTC - Sub Instance | Network connection to server complete. 2025-04-03 07:12:43.241 | DTC - Sub Instance | Starting socket receive thread. 2025-04-03 07:12:43.241 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-04-03 07:12:43.242 | DTC - Sub Instance | Setting DTC encoding to Binary VLS 2025-04-03 07:12:43.242 | DTC - Sub Instance | Sending logon request message. 2025-04-03 07:12:43.242 | DTC - Sub Instance | Received logon response. 2025-04-03 07:12:43.242 | DTC - Sub Instance | Server Name: SC DTC Server. Build=50860M. 2025-04-03 07:12:43.242 | DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 2025-04-03 07:12:43.242 | DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. 2025-04-03 07:12:43.242 | DTC - Sub Instance | Trading is supported. 2025-04-03 07:12:43.242 | DTC - Sub Instance | Order cancel and replace is supported. 2025-04-03 07:12:43.242 | DTC - Sub Instance | OCO Orders supported. 2025-04-03 07:12:43.242 | DTC - Sub Instance | Bracket Orders supported. 2025-04-03 07:12:43.242 | DTC - Sub Instance | MarketDepthIsSupported: 1 2025-04-03 07:12:43.242 | DTC - Sub Instance | Connected to server complete. 2025-04-03 07:12:43.245 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-04-03 07:12:43.247 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 2. 2025-04-03 07:12:43.415 | Using symbol data fast lookup vector 2025-04-03 07:12:43.415 | DTC - Sub Instance | Starting real-time market data updates for: F.US.DBM25. ID: 1 Service code: cqg 2025-04-03 07:12:43.415 | DTC - Sub Instance | Requesting security definition data for: F.US.DBM25. ID: 1 2025-04-03 07:12:43.415 | Added historical Intraday data request for F.US.DBM25 to the queue. 2025-04-03 07:12:43.415 | Intraday data recording state for symbol F.US.DBM25 is set to download 'Pending'. 2025-04-03 07:12:43.415 | Triggering next historical data download in queue. 2025-04-03 07:12:43.419 | Delaying start of download for F.US.DBM25. 2025-04-03 07:12:43.425 | DTC - Sub Instance | Setting external service identifier for symbol F.US.DBM25 to 11820389 2025-04-03 07:12:43.425 | DTC - Sub Instance | Received security definition for symbol F.US.DBM25 2025-04-03 07:12:45.141 | Symbol settings MD5 received. Request ID: 2. 2025-04-03 07:12:45.141 | Symbol settings are up-to-date for cqg. 2025-04-03 07:12:48.245 | Requesting market depth updates for: F.US.DBM25 if supported. NumLevels=1400 2025-04-03 07:12:48.245 | DTC - Sub Instance | Starting market orders updates for: F.US.DBM25. MinimumMarketByOrderQuantity: 100. Service code: cqg 2025-04-03 07:12:48.247 | HD Request # 84 | Downloading Intraday chart data for F.US.DBM25 to the file F.US.DBM25.scid. Service: eurex 2025-04-03 07:12:48.247 | HD Request # 84 | Download start date-time: 2025-04-03 07:12:37.000000. File last date-time: 2025-04-03 07:12:37.557000 2025-04-03 07:12:48.247 | HD Request # 84 | Using server: ds14.sierracharts.com port 10150 2025-04-03 07:12:48.247 | DTC - Sub Instance | Clearing market depth for F.US.DBM25 2025-04-03 07:12:48.259 | Socket (2) | Creating socket. 2025-04-03 07:12:48.259 | Socket (2) | New receive buffer size: 0 2025-04-03 07:12:48.260 | Socket (2) | Connecting to IP: 176.9.9.252. 2025-04-03 07:12:48.338 | HD Request # 84 | Setting DTC encoding to Binary VLS 2025-04-03 07:12:48.338 | HD Request # 84 | Sending historical data logon request message. 2025-04-03 07:12:48.852 | HD Request # 84 | Requesting Intraday data. Start date-time: 2025-04-03 07:12:37. Record interval: 0. Symbol: FGBL202506_FUT_EUREX 2025-04-03 07:12:48.889 | HD Request # 84 | Decompressing data. 2025-04-03 07:12:48.925 | HD Request # 84 | Receiving Intraday data for F.US.DBM25 starting at 2025-04-03 07:12:37.464000 2025-04-03 07:12:48.926 | Socket (2) | CloseSocket call. 2025-04-03 07:12:48.926 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-04-03 07:12:48.927 | Historical data download thread signaled to stop. 2025-04-03 07:12:48.927 | HD Request # 84 | Timestamp of first Intraday data file record written: 2025-04-03 07:12:38.047000. 2025-04-03 07:12:48.927 | HD Request # 84 | Received 119 Intraday data records from 2025-04-03 07:12:37.464000 to 2025-04-03 07:12:46.638005 (9.2 seconds. Delay: 2.3 seconds) and wrote 98 records for F.US.DBM25 2025-04-03 07:12:48.936 | HD Request # 84 | Add time&sales data | Remembered last file record date-time: 2025-04-03 06:12:46.638005 2025-04-03 07:12:48.936 | Added 4 Time and Sales records to Intraday data file for F.US.DBM25 after download. 2025-04-03 07:12:48.937 | HD Request # 84 | Completion time: 0s. 2025-04-03 07:12:48.937 | HD Request # 84 | Intraday data download complete for F.US.DBM25. Unique request ID: 85 2025-04-03 07:12:48.937 | Removing historical data download ID 85. 2025-04-03 07:12:48.937 | Real-time Intraday chart data file updates started for F.US.DBM25 2025-04-03 07:12:48.937 | Intraday chart data file opened for F.US.DBM25 2025-04-03 07:12:48.937 | HD Request # 84 | Enabling Intraday chart updating for symbol. 2025-04-03 07:12:48.937 | 2025-04-03 07:12:48.937 | No download requests in the queue to start downloads for. 2025-04-03 07:12:48.968 | Socket (2) | Socket gracefully closed by remote side. 2025-04-03 07:12:48.968 | Socket (2) | Closed. 2025-04-03 07:12:56.145 | Opened cached Intraday file: E:\SierraChart\SierraChartInstance_6\Data\F.US.DBM25.scid. Thread ID: 10884 |