Support Board
Date/Time: Fri, 18 Apr 2025 04:33:23 +0000
Post From: Real-time data not enabled
| [2025-04-02 17:41:11] |
| John - SC Support - Posts: 39353 |
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You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog In the end, the problem came about because you notified your bank that a charge for $10.00 done on 2024-12-24 at 08:26:52 UTC (Transaction ID: 2AA42829T6354830W) was fraudulent. Therefore these funds were removed from your account on 2025-03-31 at 14:55:25 UTC when we were notified of the chargeback for this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |