Support Board
Date/Time: Thu, 03 Apr 2025 02:05:45 +0000
Post From: Refund Request
| [2025-03-31 19:07:15] |
| John - SC Support - Posts: 39122 |
|
Jdennard: Since you had not used any of the Usage Time from the purchased package, we were able to refund this back to your Services Surplus. At this time, you have 22 days of Usage Time remaining. After April 21, 2025, your account will automatically be put in an expired state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Services Surplus balance was $222.00. We have a $5.00 processing fee for payment refunds, therefore a total of $217.00 has been refunded to your card. -- This thread is now locked. For anyone that comes across this posting - requests for refunds need to be made in the "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |