Support Board
Date/Time: Sat, 19 Apr 2025 10:25:05 +0000
Post From: Want to make sure I’m using Denali data and not Rithmic with my Sierra/Apex connection
| [2025-03-24 14:42:47] |
| John - SC Support - Posts: 39362 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) -- It is not "easier" or "cheaper" to get the data from our Denali Exchange Data feed, but the data quality is much better. The main difficulty with getting the data from us is that the CME Group requires that you have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. Prop firm accounts do not count towards this requirement. And you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following for more on this requirement: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you want to move forward and have the above worked out, then you can setup the data by following these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |