Support Board
Date/Time: Mon, 21 Apr 2025 17:13:12 +0000
Post From: Activation for Denali Charged me 4 times the price shown in the last 2 weeks
| [2025-03-03 17:41:57] |
| John - SC Support - Posts: 39380 |
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You are paying $78.00 instead of $39.00 as you have our Denali Exchange Data Feed setup for "2 systems". This allows you to get data to two different computers at the same time. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously And the reason you paid $78.00 two weeks ago and then again recently, is that the exchanges renew on a calendar month basis and they are not pro-rated. So when you activated the exchange on February 18, 2025, you paid $78.00 to get the data for the remaining time in February. Then you needed to pay again on March 1, 2025, to get the data for the month of March. There is nothing we can refund. These funds all go to the exchanges themselves per their rules, and they do not give refunds. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |