Support Board
Date/Time: Wed, 19 Mar 2025 01:46:35 +0000
Post From: Help with Activating Denali Data Feed and CQG Agreement Issue
| [2025-02-25 17:11:54] |
| Sivle - Posts: 67 |
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I will be using the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts until February 28. In the Account Notes - Action Required section, it states: "Your Services Balance of 0.00 USD is too low to cover next month's fee of 85 USD for your account, which includes 39 USD for the Denali Exchange Data Feed (Activate/Deactivate Denali Exchange Data Feed Features). For a complete list of recurring services, refer to this page." It says that I need to make a payment of 85 USD. Does this mean that on March 1, 2025, I will no longer have access to the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts if I do not have 85 USD in my account? Or will I still have access and receive an invoice afterward? I do not want to keep this subscription after February 28, as I plan to switch to "CME with Market Depth for non-professional Trading accounts" on March 1, which costs 13 USD since I only trade ES and NQ. Additionally, can you confirm whether everything is set up correctly? Specifically: Am I properly connected to my Topstep account with Rithmic? Am I connected to the Denali data feed? Am I receiving real-time data and not delayed data? How can I verify all of this myself? For example, is there a log or another way to check? I want to be able to confirm my connection in the future to ensure everything is set up correctly. Regarding Account Verification: When I go to Activate Services, I see: Verified Till: 2025-03-27. Does this mean that I must log into Sierra Chart Order Routing for at least 10 seconds on March 27 to maintain my non-professional status and continue using my data feed? I appreciate your help. |
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