Support Board
Date/Time: Tue, 22 Apr 2025 02:42:37 +0000
Post From: connection time
| [2025-02-14 19:17:16] |
| John - SC Support - Posts: 39395 |
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The reason you only received 26 days instead of 31 was due to the fact that on January 9, 2025 you used the "Emergency Activation" option. This gave you 5 days of Usage Time at that time, but what you did not consider is that those 5 days would then be removed when you activated your next package. Therefore, when you activated the package on January 18, 2025, 5 days were removed. You will see this in the "Transaction Log" for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |