Support Board
Date/Time: Tue, 22 Apr 2025 03:10:00 +0000
Post From: Instances Switched to a separate Installation AUTOMATICALLY SWITCHES TRADE ACCOUNTS?
| [2025-02-12 05:31:57] |
| Sierra_Chart Engineering - Posts: 19290 |
|
Sierra Chart does not automatically change trade accounts like this. In the instance or instances where you see this, what you must be doing is connecting Sierra Chart to a different Trading service or a different username on that service, which uses different trading accounts. Therefore, the account that you have selected within a particular chart, is not available. So that chart will select the first actual known account. It sounds like what you probably have done is that your new installation, is acting as a DTC Server to these sub instances because using the same listening port number. Disable the DTC Protocol Server in that new instance: Sierra Chart Server Settings: Enable DTC Protocol Server (Global Settings >> Sierra Chart Server Settings >> DTC Protocol Server) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |