Support Board
Date/Time: Sat, 15 Mar 2025 07:48:38 +0000
Post From: Payments
| [2025-02-03 22:55:36] |
| John - SC Support - Posts: 38678 |
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When you activated an exchange on January 23, 2025 you were not activating it for a month. You were activating it for the remainder of the current month. The exchanges renew on a calendar month basis and the fees are not pro-rated. So when you activate an exchange, you are paying the full monthly amount for however much time is remaining in the current month. Then the exchange renews on the first day of the following month and you pay again. At this time, we see that you have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" active and everything on your account looks good. So you should be getting the data for instruments traded on the CME Group. If you are having a problem with the data from the CME Group, then please get us your message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |