Support Board
Date/Time: Fri, 14 Mar 2025 11:44:27 +0000
Post From: NOT CONNECTED
| [2025-01-31 17:50:37] |
| indra1995 - Posts: 1 |
|
Hello. can somebody please help me. i paid for the subscription but it said "not connected" i couldn't figure it out tHIS ARE THE ERRORS THAT I GET 2025-01-31 17:33:34.321 | Trade activity files set size: 0 2025-01-31 17:33:34.378 | DTC Protocol Server feature not enabled for Sierra Chart account. * 2025-01-31 17:33:34.378 | Reading Internal Order ID file. 2025-01-31 17:33:34.379 | Reading Trade Orders file. 2025-01-31 17:33:34.379 | Reading Trade Positions file. 2025-01-31 17:33:34.379 | Reading Trade Account Data files. 2025-01-31 17:33:34.380 | Software version: 2735 64-bit 2025-01-31 17:33:34.380 | Primary Thread ID: 27328 2025-01-31 17:33:34.380 | Usage end date: 2025-02-14 2025-01-31 17:33:34.380 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-01-31 17:33:34.380 | Current selected Data/Trading service: SC Data 2025-01-31 17:33:34.380 | Custom symbol settings values: enabled 2025-01-31 17:33:34.380 | Chart Update Interval: 400 2025-01-31 17:33:34.380 | Intraday Data Storage Time Unit: 1 2025-01-31 17:33:34.380 | Time Zone: +00:00:00 (UTC+00) 2025-01-31 17:33:34.380 | 2025-01-31 17:33:34 Local computer time in UTC 2025-01-31 17:33:34.380 | 2025-01-31 17:33:34 Local computer time in SC Time Zone 2025-01-31 17:33:34.380 | 2025-01-31 17:33:36 Server time in UTC 2025-01-31 17:33:34.380 | Local computer UTC time and Server UTC time difference: 2 seconds. 2025-01-31 17:33:34.380 | Program path: C:\SierraChart\ 2025-01-31 17:33:34.380 | Data Files path: C:\SierraChart\Data\ 2025-01-31 17:33:34.381 | OS Version Number: 10.0 2025-01-31 17:33:34.381 | Locale Setting: C 2025-01-31 17:33:34.381 | DLLs: UserContributedStudies_64.dll 2025-01-31 17:33:34.381 | Allowed protected custom studies: 2025-01-31 17:33:34.381 | Crash reporter started: true 2025-01-31 17:33:34.381 | 2025-01-31 17:33:34.397 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2025-01-31 17:33:34.432 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-01-31 17:33:34.458 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-01-31 17:33:34.458 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-01-31 17:33:34.568 | Received 5 login tokens. 2025-01-31 17:33:34.978 | Symbol settings MD5 received. Request ID: 1. 2025-01-31 17:33:34.978 | Symbol settings are up-to-date for scdataallservices. 2025-01-31 17:33:36.893 | Requested user files to download. 2025-01-31 17:33:38.901 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-01-31 17:33:42.108 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2025-01-31 17:33:42.122 | MESH25-CME 10 Min #1 | Reloading chart. 2025-01-31 17:33:42.126 | MESH25-CME 10 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH25-CME.scid 2025-01-31 17:33:42.129 | MESH25-CME 10 Min #1 | Chart data loading complete. 2025-01-31 17:33:42.516 | Using symbol data fast lookup vector 2025-01-31 17:33:42.516 | Starting DelayedDownloadMonitoringTimer 2025-01-31 17:33:42.516 | Starting HDTimeoutTimer 2025-01-31 17:33:42.516 | Historical data service client indicated that downloads are not enabled. Symbol: MESH25-CME. Data Type: Intraday data. 2025-01-31 17:33:42.516 | Historical data download ID 1 not found when removing ID from outstanding request set. 2025-01-31 17:34:42.887 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-01-31 17:43:11.570 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-01-31 17:43:33.597 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-01-31 17:43:50.946 | The message log has been sent to support. * 2025-01-31 17:43:50.949 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. 2025-01-31 17:43:50.949 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 2025-01-31 17:43:50.949 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 64.152.155.19. 2025-01-31 17:43:51.120 | The Message Log was sent. Result: Message Log received. * 2025-01-31 17:43:51.361 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. 2025-01-31 17:43:51.361 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-01-31 17:43:51.390 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-01-31 17:43:51.390 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-01-31 17:49:38.794 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * |