Support Board
Date/Time: Fri, 14 Mar 2025 13:22:03 +0000
Post From: OCO
| [2025-01-22 16:13:50] |
| User68117 - Posts: 67 |
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Good morning, I have a problem with OCO connection. I have an Apex account and Rithmic routing data from them to Sierrachart. Sometimes it happens that I enter a shop where I have SL and TP set. If I get hit by either SL or TP, my order on the opposite side is not canceled and I have to cancel it manually. It throws me a message, which I am attaching in the form of a screen. Is there any way to solve this problem? I wrote to Apex, but he wrote back to me with the following: Thank you so much for reaching out to our support team. I truly appreciate you taking the time to notify us about the issue you are experiencing. Regrettably, since Sierra Charts is a third-party platform, we are unable to assist with troubleshooting any issues that may arise on their end. I highly recommend contacting their support team for further assistance, as they will be better equipped to help you resolve this matter. I sincerely apologize for not being able to provide more direct support in this situation. If you have any other questions or need further assistance, please do not hesitate to reach out. We are here to help! best wishes, Tony Nunez |
 Trade log nezrušený příkaz.jpg / V - Attached On 2025-01-22 16:13:17 UTC - Size: 417.26 KB - 35 views |