Support Board
Date/Time: Wed, 19 Mar 2025 05:38:42 +0000
Post From: I don't get real time data on my new computer
| [2025-01-21 18:12:20] |
| John - SC Support - Posts: 38782 |
|
Offhand, our guess is that the computers where this was not working were on a more recent version than the old computer. With version 2728 and higher, we no longer support data from Rithmic. Refer to the following: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2728 You would need to do one of the following: - Ensure that the computers you want to connect to Rithmic and get data from Rithmic are on a version less than 2728. Refer to the following for how to load a specific version: Software Download: Full Control Rollback Procedure - Setup the Denali Exchange Data Feed for your data. For the real-time CME Group data, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* -- Keep in mind that with Rithmic, you will not be able to connect with more than one computer at a time to the same account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |