Support Board
Date/Time: Wed, 05 Feb 2025 08:49:30 +0000
Post From: Problems with Open Files on Startup
| [2024-12-23 20:04:41] |
| John - SC Support - Posts: 37728 |
|
Please do the following (note that at no point in time do we want you to select "Edit >> Translate Symbols to Current Service": - Exit from Sierra Chart - Start Sierra Chart and let it open your chartbook(s) that open automatically. - Verify that you are not getting any data in your charts. - Select "Window >> Message Log" to open your Message Log - Select "Send for Analysis" at the top of the Message Log to send the log to us. - Post in this thread letting us know that you have sent us the log. Also, for one chart in which you are having a problem, select "Chart >> Chart Settings >> Symbol" and tell us the entered symbol for that chart, exactly as it is showing in the settings. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |